Verint and Avaya: Great Partners, Great Possibilities
By Jo-Anne Bourne
Posted in Customer Engagement
Today's organizations need every advantage to stay competitive and please their customers. Look around and you'll see rapidly changing technology, demanding consumers--and sobering examples of companies who didn't evolve fast enough and paid the price.
With customer loyalty more critical than ever, what's a customer-obsessed organization to do?
Fear not. There's a well-established, industry-leading partnership built on decades of experience and recognized leading technology--with a focus on what works in the real world. Avaya and Verint are the right partners with the right technology to help you with the challenges of today--and opportunities for tomorrow.
Avaya started OEMing and branding Verint's workforce optimization suite of solutions as Avaya Workforce Optimization in 2004. Since then, Avaya Workforce Optimization has been deployed to more than 5,000 customers across 7,000 sites. A key reason for our mutual, long-term success? Deep roots in our values of a single-vendor strategy (together, we act as a single vendor), our extensive customer engagement experience, and our end-to-end support.
The integrated Avaya Workforce Optimization suite includes Verint's workforce engagement solutions, from call recording to workforce management, along with VOC capabilities.
And now, Avaya has expanded the portfolio of Verint solutions it offers, so there are more options than ever for enhancing customer and employee engagement. The bottom line? We can help you deliver a customer experience like no other.
Ready to take your customer engagement and call center performance to new heights? Add one or more of these solutions to your Avaya Workforce Optimization deployment.
Knowledge Management is a comprehensive solution for managing interactions in multiple channels via a unified desktop, underpinned by knowledge management, case management and productivity-improving integration to related systems and data.
Enterprise Feedback Management is a powerful means of collecting, analyzing and acting on customer feedback across all channels, enabling customers to capture customer input across web, phone, email, SMS and mobile channels while providing cross-channel analysis and reporting.
Text Analytics helps organizations uncover actionable insights from text-based customer interactions such as email, web chat, social media, surveys, and customer communities. Deployed with Speech Analytics, it helps ensure organizations can analyze, report, and take action on every spoken and text customer interaction.
Community features a complete set of social applications connected to popular consumer social networks and integrated with mission-critical enterprise software. It can help organizations make better decisions and streamline social self-service based on up-to-the-minute social data--saving money and improving productivity. Moreover, your customers can start influencing your organization's decision making process and long-term business strategy.
Automated Verification is an end-to-end compliance and operational assurance solution that performs system tests across multiple vendor platforms, applications and communication paths to help ensure optimum operation. This vendor-agnostic solution actively checks systems and proactively simulates user transactions to validate operation, configuration, and performance of applications, communication flows and interaction recording to comply with internal policies and external regulations.
More than ever, Avaya and Verint stand as your trusted partners to serve your customers with excellence--and continue to earn your loyalty.
If you are using Avaya technology in your organization today, there is simply no better way to optimize your customer experience than by partnering with Avaya and Verint. Come see us at the Avaya Partner Summit next week in Dubai.
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