1 minute read
By Susanne Pitts
Posted in Customer Engagement
Did you hear the news?
Last week Verint announced it is the recipient of the Contact Center Excellence Award for Workforce Optimization Solution of the Year. Additionally, Verint received Honorable Mention honors in the Omnichannel Solution of the Year category.
Many customer organizations leveraging Verint solutions to fuel their customer and employee engagement efforts were also recognized for their exceptional performance -- the following Verint customers took home award honors:
Alorica: Winner: BPO of the Year
Bullhorn: Winner: Best in Class Contact Center (100-199 seats)
Backcountry.com: Honorable Mention: Best in Class Contact Center (200+ seats)
Navy Federal Credit Union: Honorable Mention: Best Contact Center Culture
These awards were presented at an awards gala in Las Vegas during the 20th anniversary of the Contact Center Week conference and expo -- the world's largest customer contact event series that brings together more than 2,500 contact center executives. The CCW Excellence Awards honor, recognize and promote the most innovative contact center solutions and individuals over the past year, recognizing the solutions that link employee expectations to customer value, and balance agent engagement with increased satisfaction and improved customer experiences. Learn more.
And, learn more about Verint's Workforce Engagement portfolio.
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