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Posted in Customer Engagement
Verint continues to expand on analytics capabilities that allow customers to build stronger multichannel relationships, gain deeper insight into the customer experience and improve operational efficiencies. With our Voice of the Customer Analytics portfolio, organizations can capture VoC feedback 24/7 from anywhere in the world by easily deploying mobile surveys offline or online via the web, email, IVR—and now SMS. That means they can now gain feedback at the point of customer experiences and/or transactions—such as a store purchase or bank visit.
Looking to our latest Enterprise Feedback Management offering, organizations will find enhancements that continue to simplify survey design—helping reduce time and increase productivity—while maintaining a powerful and flexible feature set. These capabilities also are helping global companies centralize customer interaction data into a single view and break down information silos. Interactive dashboards take the advances a step further, providing a central view into customer data, allowing decision makers to instantly access and share real-time insight.
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