1 minute read
By Rob Lamoureux
Posted in Customer Engagement
One of the leading healthcare service providers in the United States, Humana needed to streamline the work it was doing in its back office several years ago due to significant growth.
It was also interested in surfacing trends and hidden insights, as well as creating more transparency about employee performance.
This provider leverages Verint Workforce Optimization across its customer service and back-office operations—as well as Verint Speech Analytics within its contact centers—to help create more operational efficiencies and help its employees understand and have an even more positive impact on patients’ lives.
See how Humana has put Verint to work to help its members thrive.
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