Verint Helps MSC Industrial Build on Customer Moments of Truth
By Rob Lamoureux
Posted in Customer Engagement
One of the leading industrial solutions providers in the United States and a longtime Verint customer, MSC Industrial Supply Co. was interested in how it could improve productivity, enhance the customer experience, and keep operating costs down through a single, unified workforce optimization platform.
Today, the organization leverages Verint Workforce Optimization across its customer service operations to help it evaluate thousands of customer interactions daily to make faster, better decisions, elevate employee productivity, and offer its customers the support they have come to expect.
See how MSC Industrial optimizes its workforce, improves its processes, and enriches its interactions with Verint solutions to help deliver a seamless, personalized, positive experience to customers anytime and anywhere.
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