Verint Helps Thermo Fisher Scientific Strengthen Its Customer Surveys
By Rob Lamoureux
Posted in Customer Engagement
As the world leader in serving science—with a mission to enable its customers to make the world healthier, cleaner and safer—Thermo Fisher Scientific was challenged by too many survey platforms, which, in turn, made valuable survey data more difficult to manage.
The company needed a single survey platform to reduce administration time, improve data collection, and minimize customer frustration.
Today, this life sciences leader leverages Verint Enterprise Feedback Management to help increase response rates and to streamline communication with both its customers and among employees. No longer relying on disparate platforms, the company can now maximize its expertise across divisions to create a consistent, high-quality survey experience for its customers, subsequently improving data collection and analysis to enhance product development efforts.
Read more about how Thermo Fisher Scientific has harnessed the power of Verint’s enterprise survey platform to hear the voice of its customers more clearly and consistently.
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