1 minute read
By Susanne Pitts
Posted in Customer Engagement
Verint’s Tracy Malingo, GM & Global Vice President, Verint Intelligent Self-Service, recently spoke to CX Today about how Intelligent Virtual Assistants have evolved to address the challenges brought on by the pandemic. As you know, those challenges are still with us.
Tracy also discussed how the technology will play a bigger role in helping solve today's customer and employee engagement challenges as we move into 2021.
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