Verint Launches Modern, Flexible and Open Suite for Enterprise WFO
By Susanne Pitts
Posted in Customer Engagement
Announced this week, this suite now offers wide-ranging enhancements that enable organizations to interact with customers across many different channels. These enhancements include a consolidated platform for recording calls, texts, Skype audio, chat and video—in which real-time analytics are embedded to quickly find and evaluate interactions to improve compliance and enhance customer journeys.
Key features and qualities include:
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