1 minute read
By Susanne Pitts
Posted in Customer Engagement
Everyone needs a breakthrough sometimes, right?
Last week Verint announced that its leadership in the artificial intelligence (AI) market was once again recognized in the AI Breakthrough Awards. The Verint Intelligent Virtual Assistant (IVA), a conversational AI solution that helps companies extend self-service options across the channels their customers prefer, was named "Best Chatbot Solution" for 2019 in the annual awards.
Part of Tech Breakthrough, a leading market intelligence and recognition platform for global technology innovation and leadership, the AI Breakthrough Awards program honors excellence in AI technologies, services, companies and products.
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