2 minute read
By Susanne Pitts
Posted in Customer Engagement
Today Verint announces a line-up of events taking place throughout the month that focus on simplifying, modernizing and automating customer engagement.
Improve Contact Center Quality and Compliance with AI-Driven Automation
November 8; CRMXchange Virtual Conference: Quality & Analytics
Verint's Carmit DiAndrea, vp, portfolio market strategy, VOC, will discuss "Improve Contact Center Quality and Compliance with AI-Driven Automation" at noon ET. Automation not only improves the speed at which work gets done, but also reduces cost and errors, improves compliance, and increases objectivity. It can easily scale to cover 100% of your interactions and can be used in multiple contact center areas to improve agent productivity, quality, and satisfaction. Attendees will learn:
Financial Compliance Innovation Workshops
November 12-14, 20 and 29; Booth #2G17, Singapore FinTech Festival; Central, Hong Kong; London, U.K.
Verint's John Bourne, SVP, global channels and alliances, Phil Fry, VP, financial compliance strategy, and Andy Davies, head of global financial compliance, will join partners who are part of the "Compliance Partner Program." Attendees can gain insights on how to turn regulatory burdens into a strategic advantage and unlock the power of automated, game-changing technologies.
Branch Transformation 2018: Using Data Analysis to Power Branches
November 27-28; London, United Kingdom
Verint's Carl Christon, director of client services, Kiran Analytics (A Verint Company) and Paul Speight, director of service and resource optimisation, Lloyds Banking Group (UK), will present "Evolving Resource Optimisation to Deliver Branch Transformation" at 2 p.m. BST on November 27. As branches transform to meet customers' changing needs and expectations, the workforce needs to be increasingly efficient, effective and dynamic. Attendees will learn how the UK's largest banking group, Lloyds Banking Group, is meeting this challenge by significantly growing its resource planning capability--leveraging technology, insights and analytics to optimise the distribution of its human resources.
IRPAAI Automation Innovation Conference - The AI Enabled Enterprise: Harmonizing RPA, Intelligent Automation & Cognitive
November 29-30; New York City
Verint's Craig Seebach, vp, global business strategy, enterprise workforce engagement, will present "Unleashing Automation Across Your Organization" at 1:50 p.m. ET on November 29. Robotic Process Automation and other approaches to automation can be applied to all parts of the enterprise to realize dramatic benefits. Attendees can discover how broadening an automation strategy can help enterprises simplify, modernize and automate operations--learning from real-life use cases, including:
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