2 minute read
By Susanne Pitts
Posted in Customer Engagement
Check out the October events below that focus on simplifying, modernizing and automating customer engagement.
Municipal Service Delivery Officials (MSDO) 2018
October 1-3; Kawartha Lakes, Ontario, Canada
Verint's Mike Biros, director, local government, Oracle's Tom De Rosa, strategic programs director, and Salesforce's Marco Pasquini, strategic account manager, public sector GTA, will present "Champion Sponsors Panel: Artificial Intelligence in Service Delivery--Practical Examples" at 9:05 a.m. ET on the 3rd in a panel discussion. Based on real-life examples from municipalities, attendees can learn how artificial intelligence can improve the efficiency of contact centers and their associated levels of customer satisfaction.
Verint's Engage on the Road: Asia Pacific
Engage on the Road continues with stops in The Philippines (9th), Indonesia (11th), Beijing (12th), South Korea (17th) and Shanghai (19th). This tour gathers colleagues, peers and partners for inspiration and collaboration and offers opportunities to help Asia Pacific customers maximize their Verint solutions. Attendees can learn from experts who will share insights and perspectives on simplifying and automating customer and employee engagement.
BAI Beacon 2018
October 9-11; Orlando, Florida
John Maniscalco, senior vice president, head of customer experience and productivity, TD Bank, and Randy Ross, executive vice president, Kiran Analytics, a Verint Company, will present "The Transformational Role of Analytics for Branch Efficiency and Customer Experience" at 8:15 a.m. on the 11th. Attendees can engage with industry experts who will share how to strike a balance between customer satisfaction, growth and operational efficiency in an increasingly digital world.
Financial Compliance Innovation Workshops
October 16, 25 and 30; New York, New York; Toronto, Canada; Zurich, Switzerland
Verint's John Bourne, SVP, global channels and alliances, Phil Fry, VP, financial compliance strategy, and Andy Davies, head of global financial compliance, will join partners who are part of the "Compliance Alliance." Attendees can gain insights on how to turn regulatory burdens into a strategic advantage and unlock the power of automated, game-changing technologies.
Harness Customer Data to Create Rewarding Omnichannel Experiences
October 16: Online Webinar with Customer Experience Professionals Association (CXPA)
Verint's Nancy Porte, VP, global customer experience, will lead a joint session at 2 p.m. ET with customer experience industry veteran Diane Magers, CEO of the CXPA, on how companies can harness their customer data to create rewarding omnichannel experiences. They will describe how to enhance loyalty and revenue by leveraging the voice of the customer for insights across all touchpoints and interactions, while facilitating the cross-organizational collaboration needed to generate decisive and timely analysis and action.
October 16; Stony Brook, New York
Verint's Ian Beaver, PhD, lead research engineer, Intelligent Self-Service, will present "Human-in-the-Loop: Why Let Statistics Have All the Fun" at 8:30 a.m. ET. Dr. Beaver will cover the drawbacks to both human-centric and machine-centric analysis and how the happy medium is found in leveraging the strengths of both, offering real-world examples of ways that humans and machines can complement each other to complete complex tasks.
ISM Customer Centric Business Strategies
October 23; Lunch and Learn Webinar Series
Verint's Jon Allen, VP and GM, communities and web self-service, and Kathy Barton, SVP, ISM, will present "Increasing Client Engagement with Social Media Communities" at 2 p.m. ET. They will demonstrate how attendees can benefit from private communities for customer support, distributor support, voice of the customer, and knowledge management using real-world case studies.
To discover more about Verint's global events, click here.
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