2 minute read
By Susanne Pitts
Posted in Customer Engagement
Digital and Live Events Throughout April Explore the Power of AI and Automation, the Rise of IVAs, New Global Research Findings and More
Customer Interview Series
“Smooth Sailing Ahead with Analytics and Automation”
April 3 Webinar
What happens when a premier cruise line makes business outcomes a top priority? In this April 3 interview-style webinar at 2 p.m. ET, Verint’s Greg Sherry, vice president, marketing, will host leaders from a major cruise line to explore key insights and experiences on “Smooth Sailing Ahead with Analytics and Automation.” Attendees will learn how the organization leverages the power of analytics and automation to drive customer engagement excellence and tangible business results, including increases in operational efficiencies and sales conversions. Contact email@example.com to learn more.
Customer Contact East: A Frost & Sullivan Executive Mind Exchange Conference
“Automation and Artificial Intelligence (AI): Game Changers for Your Customer Engagement Strategy”
April 9 in Marco Island, Fla.
The COO of a leading financial services organization will join Verint’s Greg Sherry to discuss how the combination of automation, AI and creative planning creates new opportunities that can revolutionize customer engagement. During this 1 p.m. ET session on April 9, attendees will hear about the six planning areas to consider when creating a customer engagement automation strategy, along with best practices and tips on automation innovation from members of the Verint Customer Advisory Board.
Defining the Human Age: A Reflection on Customer Service in 2030
April 12 Webinar with Professor James Woodhuysen
Trends forecaster Professor James Woodhuysen—visiting professor of forecasting and innovation at London South Bank University—will join Verint’s Marije Gould, vice president, EMEA marketing—to explore key findings from Verint’s new research conducted among more than 36,000 consumers across 18 countries. This live, online event on April 12 at 10 a.m. ET (15:00 BST/16:00 CEST) will explore how technology, societal trends and customer preferences will shape customer engagement in the years to come. Attendees also will hear about the importance of customer engagement preferences and how to prepare a strategy to engage with the future generation of customers and employees. Click here to register.
Intelligent Virtual Assistants Are Hot! Learn How to Avoid Getting Burned
April 24 Webinar with Forrester, Dell and Novo Nordisk
Forrester Principal Analyst Ian Jacobs—together with Dell’s Monica Chartier, online producer, virtual chat and Dell Advantage, and Novo Nordisk’s James Donohue, senior manager, digital health innovation—will share key perspectives in the live webinar “Intelligent Virtual Assistants Are Hot! Learn How to Avoid Getting Burned.” Attendees will learn about insights and market trends from Forrester, strategies and results from Dell and Novo Nordisk, solutions to empower customers through more intelligent self-service, lessons learned from deploying an IVA and its important role in the larger self-service strategy. Click here to register.
How to Drive Improved Business Outcomes with Your Existing Customer Data
April 26 Webinar with CRMXchange
Jeff Lewandowski, senior partner and executive vice president of Andrew Reise Consulting, will present “How to Drive Improved Business Outcomes with Your Existing Customer Data” on April 26 at 1 p.m. ET. While most organizations have tons of data, it begs the question: how is it being used to drive customer experience (CX) and business change? This online event will explore the ways combined cross-channel data can uncover hidden and meaningful insights. Attendees will learn how to maximize already collected data that ties in survey insights across channels; combines call analytics, speech and digital transaction data for more intelligence; and fosters a community of collaboration and information sharing company-wide to drive smarter insights, and better customer and business outcomes. Click here to register.
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