2 minute read
By Susanne Pitts
Posted in Customer Engagement
Florida Artificial Intelligence Research Society (FLAIRS)
May 19-22; Sarasota, Florida
Verint's Cynthia Freeman, research engineer, Intelligent Self-Service; and Ian Beaver, PhD, lead research engineer, Verint Intelligent Self-Service, will present FLAIRS 2019 Tutorial: How to Determine the Optimal Anomaly Detection Method for Your Application at 1 p.m. ET on the 19th. This hands-on, three-hour tutorial introduces a framework for automating the classification of time series and choice of anomaly detection method. The early detection of anomalies is vital for ensuring undisrupted business and efficient troubleshooting. In this tutorial Verint introduces a framework that helps you determine the best anomaly detection method for your application based on the characteristics the time series possesses (e.g., seasonality, concept drift, etc.) Participants will gain hands-on experience applying various anomaly detection methods to several example datasets and will evaluate the results.
Verint Engage: Global Customer and Partner Conference 2019
May 20-23; Orlando, Florida
Many of the world's most admired brands will gather to collaborate on "What's Next" in customer engagement at Verint's Engage19 Global Customer and Partner Conference. Representatives from 50 companies including Aetna, AIG, TELUS International and Uber will speak on the use of Verint solutions to simplify, modernize and automate their business and drive winning customer engagement strategies. Engage19 will feature more than 70 educational sessions organized into seven tracks with automation embedded throughout -- Customer Experience; Workforce Engagement: Contact Center; Workforce Engagement: Back Office and Branch; Compliance; Self-Service; Public Sector, and Security and Fraud Investigation.
Sessions are led by experts at leading companies who will share best practices and lessons learned. Attendees will also hear about the latest Verint innovations and forthcoming key initiatives in exciting keynote sessions, user groups, and pre-conference training sessions. Headlined by New York Times bestselling author Dan Heath speaking on the power of moments to lead successful change, the conference will offer motivational keynotes, innovation and experience zones, customer-, partner- and industry analyst-led sessions, compelling panel discussions, networking events and more.
CRMXchange: Unleash the Data in Your Contact Center for Improved CX Across the Organization
May 30; Webinar
As more organizations recognize their contact center as a CX hub, speech interactions are becoming a critical component of confident CX decision-making. Contact center leaders have the power to use interaction data to help break down silos and provide a connected view of the customer across the enterprise. Verint's Tim Whiting, vice president, marketing, Voice of the Customer, and Carmit DiAndrea, vice president, portfolio market strategy, Voice of the Customer, will present this webinar at 1 p.m. ET. Attendees will learn:
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