Verint Speakers: Assuring Quality and Compliance, Empowering a Productive Workforce, and Designing CX for Success

QATC: The Virtual Summit for Quality Assurance & Training

October 1-15; Virtual Event 

October 6 at 9 a.m. ET | Verint - Behind Closed Doors session Verint’s Marissa Nichols, Director, Portfolio Market Strategy, Andressa Marlan, Product Strategy Manager, Ron Epstein, Sr. Director, Product Strategy Group, and Daniel Ziv, Vice President, Speech & Text Analytics. Join Verint for this highly interactive session exclusively for Verint customers, where you will have the opportunity to meet with a small group of your peers to share ideas and exchange best practices on how to navigate and thrive through the changing needs of your customers. 

October 7 at 1 p.m. ET | Self-Serve, Simplify or Sell: Optimizing in Times of Uncertainty   Verint customer and multinational financial services provider, Manulife, shares how it supercharged its use of speech analytics due to the recent crisis, with daily insight reports climbing to 200+ subscribers, to provide clarity around customer intent, journey and treatment. Learn how the rich, unbiased speech data helps guide the business on what initiatives to roll out in preparation for recovery. Speakers: Lisa Buck, Speech Analytics Analyst, Contact Center Operations, Manulife and Daniel Ziv, Verint 

October 13 at 1 p.m. ET | Sponsor Spotlight – Verint Learn how Verint is continuing to innovate to help you evolve your quality management process and drive greater visibility into quality insights – enabling more personalized and relevant employee interactions. Speakers: Steve Hibbard, Strategic Solutions Consultant, Lisa Elbe, Solution Sales | Verint Monet, and Jeff Williams, Strategic Solutions Consultant

Navigate & Thrive Campaign: Your 2021 Playbook for Success

October 13 and 27: Online Webinars

The Navigate & Thrive campaign supports customers and partners as we continue to navigate ever-changing 2020 dynamics and look ahead to make ROI impacts now and in 2021—while also adapting to the unique needs of the remote workforce. Whether your customers’ focus is on maintaining employee engagement with a remote workforce, advancing your digital strategy, or saving costs without sacrificing customer experience, Verint can help. The second and third webinars in a three-part series continue in October: 

October 13 at 1 p.m. ET: Empowering the Workforce and Maximizing Productivity with John Chmaj, Jon Allen and Kelly Koelliker.

Whether in-person or remote, your employees are the face of your organization. Be sure they are engaged and empowered to effectively support your customers’ needs. Join us as we discuss how to:

• Keep employees engaged by giving them the right tools to do their jobs
• Give employees the opportunity to collaborate with each other from multiple locations
• Provide assistance and support in real time to help work from home agents answer customer calls effectively.

October 27 at 1 p.m. ET: Ensuring Compliance in the New Normal with Iain Daws and Kelly Koelliker

Your team location has likely changed, but your regulatory requirements have not. Learn how to maintain your organization’s compliance while there is less oversight into agents’ daily activities. Attendees will learn how to: 

• Take a proactive approach by making it easy for your agents to always follow the correct processes
• Monitor your employees activities and productivity even when they are working remotely
• Ensure you can capture, store and analyze the interaction data you need to prove compliance and investigate issues.

How Digital Services Can Help You Survive 2020 – And Thrive in 2021

October 13; Online Webinar

Verint’s David Moody, Vice President Engagement Management Professional, will present this content at 2 p.m. ET. The COVID-19 pandemic dramatically altered the course of government digital service implementations and modernization initiatives. Once something agencies strived for to achieve efficiencies and promote greater constituent satisfaction, digital services are now imperative for government to continue delivering vital public services when they can no longer serve citizens face to face. This year, state and local government IT departments have accelerated timelines, standing up cloud-based solutions and self-service options in weeks or days—2020 has been about survival. But as we look forward to 2021 and beyond, how can the public sector maximize this shift to digital, especially as they face massive predicted budget shortfalls?

Sponsored by Government Technology, this quick, 30-minute conversation will discuss how you can simplify, modernize and automate citizen engagement to not only survive, but thrive, in 2021 and beyond. Register now to hear how you can:

• Look for proven return on investment to establish quick wins and build momentum
• Enhance your digital strategy as well as your traditional contact center
• Seek out opportunities for automation throughout your strategy.

CXPA Webinar Presented by Verint: Designing the Customer Experience for Success

October 20; Online Webinar

Verint’s Nancy Porte, Vice President, Global Customer Experience, will speak at 2 p.m. ET. Join Nancy, CXPA board member, CCXP, for an interactive conversation with Karen Pascoe, Senior Vice President, Experience Design for Digital Payments & Labs at Mastercard, to discuss how Karen connects business and design strategy using CX insights—and how a customer-centric approach can help organizations better deliver on brand promise.

Verint Virtual: Public Sector CX

October 21; Virtual Event

The Verint Experience Management team is hosting and producing this three-hour event from 9 a.m. – 12 p.m. ET. Verint customers The U.S. Army Training and Doctrine Command (TRADOC), Department of Justice, and Office of Justice Programs (OJP) will share Voice of the Customer best practices as they apply to the public sector.