Verint Speakers: Automation + Workforce Engagement = Competitive Edge
By Susanne Pitts
Posted in Customer Engagement
Strata Data Conference
“Your Enterprise AI is Only as Good as Your Data”
March 6; San Jose, California Joe Dumoulin, CTIO at Verint Next IT, will present “Your Enterprise AI is Only as Good as Your Data” at 3:30 p.m. PT. Attendees will learn about how artificial intelligence is helping companies—such as Amtrak, Charter Communications and SWBC—transform their businesses with AI strategies and solutions, apply data to develop and evolve conversational intelligence and business intents, and ultimately increase ROI.
Using Automated Quality to Make Every Agent Your Best Agent Webinar
March 8; Online Webcast
Jenni Palocsik, senior director of content marketing, and Siobhan Miller, senior director of portfolio market strategy, will share insights on “Using Automated Quality to Make Every Agent Your Best Agent” at 2 p.m. ET. The online event—part two of this webinar series—will speak to how automation is changing the way the industry thinks about quality management, what this transformation entails and why it matters. Attendees also will see automated QM “in action” and learn about the benefits it delivers—including how organizations are gaining better data to drive better coaching and performance.
Global Connection Congress
“Automated Quality Programs—Making Every Agent Your Best Agent”
March 13; Mexico City, Mexico Samuel Domínguez, strategic solution consultant, will present “Automated Quality Programs—Making Every Agent Your Best Agent” at 4:30 p.m. CT. Attendees will gain valuable insights into the transformation and changing face of quality management; the impact automation is having on ensuring modern, employee-empowering and cost-effective QM; and how it’s propelling evaluations, coaching and performance to heighten workforce engagement.
Keeping Customer Promises: Time for the Back Office to Come to the Forefront Webinar
March 14; Online Webcast with Ovum
Tom Pringle, head of applications research at Ovum, together with Nicole Nevulis, director of global business strategy for back-office workforce optimization, will come together for this 10 a.m. ET webinar focused on the vital role back-office operations play in the customer experience equation. The session will focus on the connected enterprise, the impact of digital transformation, and the rise of automation in processes to improve speed, consistency and delivery on an organization’s customer promises.
Customer Response Summit
“Engage Your Employees: Improve Customer Satisfaction and Your Bottom Line”
March 14; Charleston, SC
Jenni Palocsik, senior director of content marketing, will present “Engage Your Employees: Improve Customer Satisfaction and Your Bottom Line” at 11:15 a.m. ET with representatives from Aetna Health, USA Today Network and Nintendo of America. Attendees will hear about the strategies, approaches and solutions these organizations are using to encourage collaboration, ensure employees have the tools and knowledge to do their jobs effectively, capture customer satisfaction data and share it with employees through coaching, establish clear performance goals and growth paths, and recognize employee excellence and success.
Powering Your Organization With Smart Collaboration
March 20; Online Webinar
Verint’s Jon Allen, VP & GM, Social Communities, Telligent – A Verint Company, will participate in a roundtable webinar where attendees will learn how to successfully apply tools and policies to enhance knowledge sharing, foster collaboration, and connect people with information—which leads to a more successful organization. What you know is important. What you know and how quickly you can share and apply it is even more important.
“Out with the Old. In with the AI”
March 22; New York, NY
Nick Genatone, intelligent self-service vice president of sales, and James Donohue, senior manager of digital health operations for Novo Nordisk, will present “Out with the Old. In with the AI” at 3 p.m. ET. This session will focus on cutting-edge conversational technology to reach, engage and support patients in their healthcare management experiences. Attendees will learn how the technology’s data-driven insights amplify digital share of voice, while simplifying and modernizing the patient experience.
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