Verint Speakers: Customer Service First and Moving Analysis to Action
By Susanne Pitts
Posted in Customer Engagement
CRMXchange Roundtable Webinar
October 12; Webinar
Verint’s Kelly Koelliker, director, global solutions marketing, will present “Innovations and Trends in Customer Service” at 2 p.m. ET. This session will explore the expectations of today’s consumers—from customers being able to connect with businesses whenever and however they choose, to businesses being able to interact and maintain context throughout every phase of the customer interaction.
Sitecore Symposium 2017
October 16-19; Las Vegas, Nevada
Verint’s Jon Allen, general manager, communities, will present “Redefining ROI: Win BIG with Social Communities” on October 19 at 6:30 p.m. PDT. Attendees will learn why it’s critical not to gamble with customer relationships and how to measure return on interaction by effectively listening to the voice of customers.
Consero Contact Center Forum
October 22–24; Coral Gables, Florida
Verint’s Jenni Palocsik, senior director, solutions marketing, will moderate a panel discussion called “Metrics & Data: When to Stop Analyzing and Take Action” on October 23 at 8 a.m. EDT. Attendees will learn from customer care industry experts about the best metrics to put in place to measure performance, how to align metrics to the voice of the customer, what metrics most affect the cost of running a contact center, and tips for making a contact center profitable and sustainable.
destination CRM.com Webinar
October 25; Webinar
Verint’s Jenni Palocsik, senior director, solutions marketing, will present “The Evolution of Contact Centers to Customer Engagement Centers” at 2 p.m. EDT. The term Customer Engagement Center (CEC) encompasses the technologies, applications, people and processes to interact with customers—across channels and while retaining the customers' context—to provide consistent and efficient customer service. At the heart of a CEC is an omnichannel framework that allows customers to switch channels freely without having to start the process from the beginning. Attendees will learn why the next phase of customer support will rely on Customer Engagement Centers to fulfill the promise of omnichannel support.
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