3 minute read
By Susanne Pitts
Posted in Customer Engagement
Game-changing Breakthroughs in Knowledge Management
October 1; Online Webinar
Verint’s Heather Richards, vp, product strategy and go-to-market for knowledge management, will present this webinar at 2 p.m. ET. A renewed enthusiasm and appreciation for knowledge management is evident, particularly in the digital workplace—strengthened by new technologies such as cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts. Attendees of this webinar will discover game-changing breakthroughs to bring knowledge management to the next level in their organizations to boost business performance. They will learn the differences between knowledge management and knowledge automation—and how the latter can drive improvements in customer experience while reducing operational costs.
CRMX Roundtable: Seamless Customer Experience: Combining AI, VA with Live Agents
October 3; Online Webinar
Verint’s Jen Snell, vp, product marketing, Verint Intelligent Self-Service, will present this webinar at 1 p.m. ET. In a recent international study, two-thirds of consumers said they believe customer service online and via mobile devices needs to be faster and more intuitive. This panel discusses strategy that provides the greatest potential to enhance these customer relationships. Attendees of this session will learn how to:
Engage on the Road: Asia Pacific
October 3; Jakarta, Indonesia
Verint’s Engage on the Road travels to Indonesia on October 3. Engage on the Road gathers colleagues, peers and partners for inspiration and collaboration and offers opportunities to help Asia Pacific customers make the most of their Verint customer engagement solutions. Attendees can learn from experts who will share their expertise, insights and perspectives on simplifying, modernizing and automating customer and employee engagement.
How Knowledge Management Plays the Leading Role in a Digital Strategy
October 9; Online Webinar
Verint’s Heather Richards, vp, knowledge management (KM) strategy; Stephen Green, head of digital strategy, group chief customer officer, Equiniti; and Darren Charles, head of customer experience center, Equiniti, will present this webinar at 11 a.m. ET. Join these guest speakers—and KM experts—from Verint customer, Equiniti, for a one-hour webinar that will describe the crucial role that KM plays across its business and how it is fundamental to its wider customer and digital transformation initiatives. Webinar attendees will learn why KM is crucial to a digital strategy to:
AI World Boston
October 23-25; Boston, Massachusetts
Verint will present at two sessions.
Verint’s Ian Beaver, Ph.D., chief scientist, Intelligent Self Service, will present “IVAs: Build vs. Buy and How Their Conversations Will Help You Discover How to Build a Better Customer Experience” at 2:20 p.m. local time on the 24th. Vendor-agnostic trade-offs between build or buy for natural language self-service solutions such as Intelligent Virtual Assistants will be highlighted—as will motivations and techniques for deep conversational analysis, accompanied by several real-world examples. Attendees will learn how the discoveries made possible through these solutions have enabled companies to change their websites or customer service models to conform to what their users were really looking for, helping to increase customer satisfaction and retention.
Verint’s Mike Hare, enterprise account executive, will present “Imagination to Implementation: Practical First Steps in Conversational AI” at 1:15 p.m. local time on the 24th. Artificial Intelligence (AI) carries unprecedented potential to reinvent industries, delivering transformational value to organizations that implement successfully. How do companies move at a competitive pace to market, while balancing the need for a well-informed and responsible AI strategy? Attendees can learn from the success that multiple organizations have had over the last two decades.
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