3 minute read
By Susanne Pitts
Posted in Customer Engagement
CBA Live 2019
Fort Washington, Maryland (Washington, DC); April 1
Verint's Jim DeLapa, general manager, Kiran Analytics (A Verint Company), Judie Verb, U.S. Bank, senior vice president, region manager, and John Maniscalco, TD Bank, senior vice president, head of customer experience and productivity, will present "The Impact of Workforce Engagement and Branch Analytics on In-Person Customer Experience (CX)" at 9:30 a.m. ET. For banking transformation leaders, optimizing in-person customer interactions continues to be a top priority. DeLapa and a panel of industry leaders will discuss how workforce engagement and branch analytics can help elevate in-person customer experience, improve operational efficiency, and help achieve growth.
PACE ACX '19
San Antonio, Texas; April 1
Verint's Craig Seebach, vice president, enterprise workforce optimization, will present "How Artificial Intelligence and Automation Are Improving Customer Experience and Driving Efficiency" at 11 a.m. CT. Topics to be covered include how companies are striving to keep up with ever-rising customer expectations, and launching new services and solutions to make the customer journey fast and pleasant. Technology is also helping on this front. New applications, driven by artificial intelligence (AI) and automation, are changing the ways in which agents, contact center staff, the back office and customers interact:
Attendees will learn the most common use cases and best practices of key contact center AI and automation technology solutions.
Three Crucial Steps That Turn AI Dreams into Successful Business Realities
CRMXchange Virtual Conference Webinar; April 3
Verint's John Hibel, senior director, marketing, Verint Intelligent Self-Service, will present this webinar at 2 p.m. ET. AI-based intelligent virtual assistants can simplify and transform the customer journey across both voice and digital channels -- don't let your deployment destroy the dream! Join this interactive session to discuss three crucial steps that address how to get started with AI and how best to achieve solid business results. Armed with lessons learned from dozens of deployments over the last 12 years, Hibel will lead a discussion filled with practical advice and real-life examples of Conversational AI in action.
Customer Contact East
Marco Island, Florida; April 7-10
Verint's Tracy Malingo, senior vice president, product strategy, Verint Intelligent Self-Service, and Dell's Shannon Baxley, senior director, Dell.com North America Consumer Connect, will present "Case History: The AI Impact -- How AI Drives Business Strategy, New Ideas and Enterprise Value" on April 8 at 10:20 a.m. ET. This highly interactive discussion with Dell will help you bridge the gap between business strategy and actual results with the power of AI. Attendees will learn:
Verint Engage19 APAC
Sydney, Australia; April 10-12
A wide variety of speakers will take the stage at Verint's Engage19 APAC customer and partner event. APAC Engage 2019 explores customer experience strategies that leverage simplification, modernisation and automation to build your competitive edge, drive the success of your business and help you maximise your investment in your Verint solution. Attendees will be joined by industry leaders, product experts and customer advocates who will discuss current market trends, industry innovations, new technologies and actionable learnings.
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