2 minute read
By Susanne Pitts
Posted in Customer Engagement
Verint Summer School
August; Webinar Series
Verint's Summer School is back for another year with a great line-up of speakers and webinars. Session attendees will gain insights on how to improve workforce engagement, intelligent self-service, voice of the customer and compliance. Focus will be on such topics as how consumer and workforce demands are driving the need for AI, automation and self-service to meet rising customer and employee expectations -- and much, much more. Attendees will gain expertise on maximizing Verint technology and hear from industry experts.
Best Practices Discussion -- How to Deliver an Effortless Customer Experience
August 6; CRMXchange Webinar
Verint's Carmit DiAndrea, vice president of portfolio market strategy, Voice of the Customer, will present on this webinar as part of a roundtable at 1 p.m. ET. Not surprisingly, organizations that actively focus on helping people solve problems quickly and easily are often the most successful at building customer loyalty. This webinar will cover a broad range of AI, intelligent and omnichannel applications that have proven to help reduce effort. Discussion topics will include:
Insight to Action Series
August - September; Online webinars
This four-part series offers attendees the opportunity to learn how to measure the entire customer journey and make the most of CX investments. These upcoming or recorded webinars feature four Verint customers sharing their best practices for getting the most out of voice of the customer insights and attaining true customer centricity.
Top Transformation Priorities for Improving CX, Efficiency and Branch Performance
August 28; BAI Webinar
Verint's Kerim Tumay, vp marketing, Kiran Analytics, A Verint Company, will present "Top Transformation Priorities for Improving CX, Efficiency and Branch Performance" at 1 p.m. CT. How is your financial services organization leveraging its workforce to improve in-person CX, efficiency, and branch performance? Given new technologies and branch formats, how are you aligning your staff to deliver outstanding service and sales? These and other questions were posed to banking executives for Kiran Analytics' Fourth Annual Branch Workforce Survey done in conjunction with BAI. Attendees of this webinar will learn about the survey findings and explore:
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