Verint Speakers: How Consumer Demands Drive the Need for AI and Automation and Reducing Effort in the Customer Experience

August; Webinar Series

Verint's Summer School is back for another year with a great line-up of speakers and webinars. Session attendees will gain insights on how to improve workforce engagement, intelligent self-service, voice of the customer and compliance. Focus will be on such topics as how consumer and workforce demands are driving the need for AI, automation and self-service to meet rising customer and employee expectations -- and much, much more. Attendees will gain expertise on maximizing Verint technology and hear from industry experts.

Best Practices Discussion -- How to Deliver an Effortless Customer Experience

August 6; CRMXchange Webinar

Verint's Carmit DiAndrea, vice president of portfolio market strategy, Voice of the Customer, will present on this webinar as part of a roundtable at 1 p.m. ET. Not surprisingly, organizations that actively focus on helping people solve problems quickly and easily are often the most successful at building customer loyalty. This webinar will cover a broad range of AI, intelligent and omnichannel applications that have proven to help reduce effort. Discussion topics will include:

Giving feedback by seeking feedback in the right channel and keeping surveys short
Creating a more effortless contact experience by using customer feedback to make improvements
Integrating operational data into VoC programs to quantify impact to customers and the business.

Insight to Action Series

August - September; Online webinars

This four-part series offers attendees the opportunity to learn how to measure the entire customer journey and make the most of CX investments. These upcoming or recorded webinars feature four Verint customers sharing their best practices for getting the most out of voice of the customer insights and attaining true customer centricity.

Top Transformation Priorities for Improving CX, Efficiency and Branch Performance

August 28; BAI Webinar

Verint's Kerim Tumay, vp marketing, Kiran Analytics, A Verint Company, will present "Top Transformation Priorities for Improving CX, Efficiency and Branch Performance" at 1 p.m. CT. How is your financial services organization leveraging its workforce to improve in-person CX, efficiency, and branch performance? Given new technologies and branch formats, how are you aligning your staff to deliver outstanding service and sales? These and other questions were posed to banking executives for Kiran Analytics' Fourth Annual Branch Workforce Survey done in conjunction with BAI. Attendees of this webinar will learn about the survey findings and explore:

Methods used for assessing in-branch CX
Evolution of branch staff with universal bankers, digital advocates, and float pools
Where their financial institution stands compared to its peers when it comes to utilizing data, analytics, and workforce management