5 minute read
By Susanne Pitts
Posted in Customer Engagement
2021 SWPP Virtual Summit for Workforce Professionals
April 5-27, 2021; Virtual event
Join Verint at our virtual booth at this exciting three-week event of Workforce Management (WFM) sessions, networking, and fun! Attendees will learn about industry trends and hot topics from the experts, how to improve WFM skills, make important contacts and network with peers—while seeing the latest technology. Verint has recently reimagined WFM software to be easy to use in an increasingly complex environment. Notably, we’ve removed the complexity without removing the features you depend on.
Applying New Art to the Science of Workforce Management
April 8; 2 p.m. ET
Join Verint’s Trudy Cannon, Director of Go-To-Market Strategy for Workforce Engagement, at 2 p.m. ET. Verint has always considered workforce management both an art and science. With bots completing work, customers reaching out on channels they would have never considered this time last year, and employees looking for hyper-flexible work schedules—it’s time to apply new art to our science. Trudy will discuss what’s changing and techniques you can use to address these new trends.
Verint Sponsor Spotlight Demo Session
April 19; 12:30 p.m. ET
Join Trudy, along with Verint WFM and Monet experts Jordan Sackley and Lisa Elbe, to discover the innovations that can help your managers find the best balance between in-office and work from home shifts—while managing workspace constraints and capturing activity to plan for new work channels. Unable to join us? Schedule a one-on-one consultation with one of our WFM experts to learn more.
How to Crack the Customer Engagement Data Challenge
April 8; Verint and Opus Research Webinar
Organizations are struggling with the volume, complexity and accessibility of interaction data. Join Verint and Opus Research at 1 p.m. ET as they unpack why it can be difficult to put your engagement data to work, and how a new approach can help you succeed where others are failing. Find out how to:
Modernizing Your KM Strategy for Digital Transformation
April 13; KM World Roundtable
Join Verint’s John Chmaj Senior Director, Product Strategy Knowledge Management, as part of this 2 p.m. ET roundtable discussion. New technologies provide opportunities for developing new business models and processes that change older ways of working and improve how customers are served. Accelerating digital transformation involves integrated information management and 'Knowledge as a Service.' How do you work with new tools and across teams? To work smarter and faster, you need a modern KM solution to ensure that information is easily accessible to foster greater productivity and collaboration—and trusted to inform action. Attendees will learn:
How Costco Nurtures Quality Experiences to Thrive Through Change
April 14; Verint-Costco Webinar
Join Verint’s Eric Head, VP of Experience Leadership, and Costco’s Jamie Abernathy, Director of Staff Development, U.S. Member Service Centers, at 1 p.m. ET. In Verint’s annual retail CX ranking, Costco placed highest in customer satisfaction—above Amazon, Target, Apple and others. In this conversation, Jamie will share how Costco thrives in a continually transforming retail landscape by staying true to their core values and nurturing quality experiences for members, employees, and suppliers. Your brand can't be Costco—because your customers expect you to be YOU. Eric and Jamie will discuss how CX pros can uncover the unique business elements that drive satisfaction for your unique organization.
VOC Strategies and Tactics for Better Customer Insights
April 21; DestinationCRM Roundtable
Join Verint’s Eric Head, VP of Experience Leadership, at 2 p.m. ET as he participates in this roundtable discussion. Top-performing businesses pay close attention to how their customers feel about their experiences with a product or service, and voice-of-the-customer programs deliver those important insights. Getting to the heart of what a customer is thinking, feeling, and intending to do in the future is a difficult task, but gleaning actionable insights is crucial for companies to stay on track. Join this panel and learn how your organization can deliver key, tangible business results. Attendees will learn:
Engag21 EMEA ONLINE
April 22; Engage Online Keynote (Future of Work)
Engage21 EMEA Online is year-round virtual event for Verint EMEA customers, partners and beyond. It is filled with opportunities to learn from customer engagement experts, keynote speakers and other Verint customers who will share their insights, thoughts and experiences.
Our lives and the way we work have changed dramatically, but what does the future hold? In our first Engage Online Keynote of the year, join Ben Page, Chief Executive of Ipsos Mori, at 10 a.m. BST as he looks at what employers and employees want—and what they expect will happen in the years ahead. Are we moving toward a greener, more productive future, with less commuting, more flexible working, and increased employee well-being? Referencing employee and consumer expectations and trends for Ipsos Mori research, Ben will share his insights on the future of work while reflecting on changing societal, work and consumer values.
How to Empower Transformation with AI & Analytics
April 27; Verint and Opus Research Webinar
2020 saw an acceleration of digital transformation initiatives. Join Verint and Opus Research at 1 p.m. ET as they explore how AI and analytics are empowering organizations with actionable insights needed to build enduring customer relationships. Learn how AI and analytics can help you:
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