3 minute read
By Susanne Pitts
Posted in Customer Engagement
MSDO Fall Speakers Series
December 1; Virtual Conference
Join Verint’s Mike Biros, Vice President, Sales, and David Moody, General Manager, Engagement Management Professional, at noon ET as they discuss “Digital Transformation in the Era of COVID-19.” The pandemic has accelerated the digital transformation of government and impacted the way services are delivered to citizens. However, despite this transformation, the citizen experience must remain a central consideration and help ensure that digital channels deliver at least the same level of service as would be delivered in person. In this session, learn about best practices for digital transformation that will allow your citizens to receive a consistent, positive experience—no matter how they communicate with you.
2021 Contact Center Innovations: A Preview
December 2; DestinationCRM Virtual Conference
Join Verint’s Kelly Koelliker, Director, Content Marketing, for this wide-ranging roundtable at 2 p.m. ET. What are the most valuable contact center innovations so far in 2020? Where are executives deriving the most return-on-investment or operational efficiencies? So many technological innovations are taking place in the contact center space that it can be difficult to spot the trends that are driving better business outcomes and leveraging stronger competitive advantages. Artificial intelligence, robotic process automation, speech analytics, workforce optimization, and more are all part of the discussion.
Find out what our panel of experts consider the biggest innovations to hit the contact center this year—and what they see coming down the pike. Specifically, Kelly will discuss:
The Virtual AI Summit NY
December 9-10; Virtual Conference
Verint will speak at three separate events at this conference.
On December 9 join Verint’s Tracy Malingo, General Manager, Verint Intelligent Self-Service, as she delivers the keynote on the Implement Stage: “The Road to AI Success and ROI in the Enterprise is Paved in Your Data” at 12:15 p.m. ET. She will discuss how to:
Later that day join Verint’s Heather Richards, Vice President, Product Strategy and Go-to-Market, Knowledge Management, as she participates on a panel titled “Driving Innovation Through Uncertainty – How Are Tech Leaders Accelerating Digital Transformation Projects Sustainably, Inclusively, and at Scale?” at 3:15 p.m. The panel will discuss several questions:
On December 10, join Verint’s Daniel Ziv, Vice President, Speech and Text Analytics, Global Product Strategy, for a panel discussion entitled “AI-driven CX Solutions Reconnect Brands with Consumers in a Post-pandemic World” at 3:30 p.m. ET. We all know that the pandemic has changed the way consumers engage with brands and how they perceive AI-driven CX solutions. Topics the panel will discuss include:
Join us for one or all of these events!
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