1 minute read
By Susanne Pitts
Posted in Customer Engagement
Insights into the Changing Customer Engagement Environment
Ventana Research/Verint Joint Webinar
February 4, 1 p.m.ET
Organizations succeed or fail based on their ability to build enduring customer relationships. As digital transformation accelerates, the resources available to organizations and budget cannot catch up with growing customer expectations. Verint’s Ryan Hollenbeck, senior vice president of global marketing, will join Keith Dawson, VP & research director at Ventana Research, in this webinar that will take a deep dive into the gap that exists between resources and budget available and how organizations can provide Boundless Customer Engagement. Learn why the customer engagement environment is changing, how it impacts operations and planning, and what executives and managers can do today to level off the disparity in resources and increased demand.
Supercharging Your Contact Center with Artificial Intelligence
Destination CRM Webinar
February 10, 2 p.m. ET
Verint’s Jen Snell, vice president of product strategy and marketing, joins this roundtable webinar to discuss new AI tools that offer organizations a boost in customer retention, loyalty—and ultimately—revenue and shareholder value. The discussion also will cover the benefits of a well-orchestrated contact center AI program including more effective and satisfied agents, which increases employee retention. Other topics include new agent time-to-train, job satisfaction, and turnover-rate metrics—all substantially improved with better technology tools.
Closing the Engagement Capacity Gap
February 25, 1 p.m. ET
Powerful forces of change are having a profound impact on brands that will last for years to come. Consumers are going digital-first at an accelerated pace, with preferences for self-service and new social channels becoming the norm. At the same time, consumers have increased expectations for informed, relevant and authentic interactions—including human assistance when they need it. Join us for this live webinar with special guest, CEO and Founder of Beyond Philosophy, Colin Shaw, who has been recognized by LinkedIn as being one of the world's top business influencers. Colin will share his extensive experience with enduring customer relationships as it applies to the new Customer Engagement Capacity Gap study findings from Verint.
Verint’s Nancy Porte, vice president of global customer experience, will dive into the importance of closing this gap to continue to build enduring customer relationships and drive real business results. Through this research, learn what business leaders think are their biggest challenges, what opportunities lie ahead in 2021 and how to close the Engagement Capacity Gap.
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