1 minute read
By Susanne Pitts
Posted in Customer Engagement
MegaTrends in Customer Experience: Near-Term Adjustments and Long-Term Structural Changes
January 20; DestinationCRM Webinar
Join Verint’s Kelly Koelliker, Director, Content Marketing, for this 2 p.m. roundtable session. If there has been a bright spot in the COVID-19 crisis, now entering its second year, it is the role technology has played in serving customers despite extraordinary circumstances. The implementation of key technologies before the pandemic struck has enabled organizations and employees to continue to provide excellent customer support despite the unique challenges. What started as a scramble to enable business continuity for employees and customers alike has grown into an effort to adapt to the long-term realities that organizations now face.
What still needs to be done in 2021 to deal with the new normal? What are the long-term ramifications for organizations that want to build on the lessons learned in these difficult times to better serve customers beyond 2021? Koelliker and the rest of the panel will discuss their predictions for the key trends of 2021, and what changes they think will live on after the current crisis subsides. Koelliker will specifically discuss:
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