3 minute read
By Susanne Pitts
Posted in Customer Engagement
The Massive Gap Between Customer Expectations and Organization’s Ability Post Pandemic
On-demand: Verint-Beyond Philosophy's "The Intuitive Customer" Podcast
Join Founder and CEO of Beyond Philosophy, LLC, Colin Shaw, and Verint’s Nancy Porte, Vice President, Global Customer Experience, CCXP, for this podcast that addresses topics such as the state of companies today, why so many feel unprepared to meet constantly evolving customer expectations, and what role technology can and should play to help close the “Engagement Capacity Gap” that new Verint research discusses.
Using Cloud Technologies on AWS Marketplace to Provide Frictionless Constituent Engagement and Services Experiences
May 5; Verint-Amazon Web Services Webinar
Join Verint’s David Moody, VP and General Manager, Citizen Engagement, and AWS’s Jeff Friedman, Leader, Citizen Services at Amazon Web Services (AWS) for this 2 p.m. ET webinar. Disruptions from COVID-19 compel digital innovation. Government leaders today must operate on tighter budgets and smaller staffs while constituents increasingly demand a better experience. One live hotline no longer suffices—constituents also expect omnichannel communication via e-mail, web, mobile, social media and more. They also want interactions with government to be convenient when they need information, have a service request, want to conduct a transaction, or pay a fee. Likewise, government departments want to reduce burdens on staffed, centralized intake points to liberate resources to focus on higher-value interactions. Verint solutions on AWS Marketplace can help you solve these problems using AWS services such as LEX, Amazon Connect, Rekognition and Alexa—join us to find out how.
5 Ways to Tackle Schedule Adherence
May 6; Verint-8x8 Webinar
Join Verint and 8x8 as Verint's Trudy Cannon, Director of Go-To-Market Strategy – Workforce Engagement, and 8x8’s Andressa Marlan, Sr. Product Marketing Manager – CCaaS, will break down the top 5 actionable ways your business can tackle and improve schedule adherence at noon ET. Whether your contact center is big or small, managing and engaging your workforce is a critical challenge—and opportunity. And in today’s work-from-anywhere world, it is important to maintain optimal schedule adherence so agents are available and ready to assist customers.
Engage21 EMEA ONLINE
May 13; Engage Online
Engage21 EMEA Online is Verint EMEA’s year-round virtual event for Verint EMEA customers, partners and wider audience. It is filled with opportunities to learn from customer engagement experts, keynote speakers and other Verint customers who will share their insights, thoughts and experiences. This month join Nancy Rademaker, digital and customer-centricity expert, at 10 a.m. BST for her keynote, “Finding the Sweet Spot between High Tech & High Touch,” as she shares her insights on how speed, resilience and agility are required to keep ahead of the game.
Without a doubt, in the past year we have seen the biggest digital transformation ever to take place in such a small timeframe. Nancy will discuss how technology has helped create more informed, individualistic, impatient, intuitive and influenced consumers and employees with ever-increasing expectations. She’ll explain how data, insight, systems and algorithms provide the basis for understanding these demands and balancing customer experience and customer expectations.
CS Week Engage311 Virtual Conference
May 17-21; Virtual Conference
Join Verint’s David Moody, VP and GM, Citizen Engagement, for “Boundless Citizen Engagement - A Global Perspective” on May 20 at 11 a.m. ET. David will share experiences from the City of Edinburgh Council in Scotland, London Borough of Enfield in England, and Brisbane City Council in Australia—including what has worked for them, what outcomes they achieved, and how they implemented their customer experience solutions. Quick demos of their respective implementations will be included.
May 19-21; Virtual Conference
Join Verint May 19-21 for Verint Engage21, the industry’s premier, virtual customer engagement event! Featuring keynotes by Barbara Corcoran, Jay Shetty, Charlene Li, and others—you won’t want to miss this. Customer engagement has never been more critical to your success. Discover how to build enduring customer relationships at this three-day, virtual event filled with sessions, workshops, and networking—all featuring the latest innovations and tools for delivering Boundless Customer Engagement.
Verint Engage is an event like no other—we bring together the brightest minds in customer engagement for an amazing array of activities:
Get ready to be inspired, to celebrate success—and to learn more about why boundless possibilities start here. Join us!
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