2 minute read
By Susanne Pitts
Posted in Customer Engagement
Want to Reduce Operations Costs While Increasing CSAT? Modernize Your Back Office
December 5; Verint webinar
Verint’s Nicole Nevulis, senior director, portfolio market strategy, and Omer Minkara, vp and principal analyst at Aberdeen Group, will present this informative webinar at 11:30 a.m. ET. Does the back office impact customer satisfaction? Absolutely. Recent Aberdeen Group research shows that the #2 cause of customer dissatisfaction is back-office inefficiencies. They also discovered savvy organizations that are modernizing their back offices to better balance costs and service.
Attendees will learn:
Branches and Analytics Hold Keys to Growth
December 11; Consumer Bankers Association webinar
Verint’s Kerim Tumay, vice president of marketing, Kiran Analytics, A Verint Company, and Bob Borgstrom, director of client services, Kiran Analytics, A Verint Company, will present this content at 2 p.m. ET. As the battle for deposits and loans intensifies, retail banks face new competitive forces—along with the traditional ones. However, is the competition for growth simply about deposits and loans—or, is it really about customer relationships and engagement?
From client relationship acquisition to expansion and retention, branches hold one of the keys to growth. While most bankers intuitively know this, they must anticipate changes and position for growth using their branch networks and workforce—this is where data and analytics become important. Webinar attendees will find out why branches hold a key to growth, how data and analytics are helping to anticipate changes and position for growth, and learn practical steps banks can take to align their people, processes, and technologies for growth.
That Was Easy! 5 Ways to Simplify Your WFM
December 12; CRMXchange Webinar
Verint’s Kelly Koelliker, director, content marketing, will present this content at 1 p.m. ET. Whether your contact center is big or small, effectively managing your workforce is a huge challenge. Does it have to be so complicated? It does not—in fact, it's time to reimagine workforce management. Join this webinar to learn about five new capabilities that make workforce management easier than ever before. During this webinar, attendees will learn:
We will also discuss how automation tools can dramatically improve the employee experience.
Register now for these webinars!
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