1 minute read
By Susanne Pitts
Posted in Customer Engagement
Happy New Year from Verint!
Looking to learn more in 2020? Join us January 23 to find out why contact center experiences continue to be critical to keeping your customers satisfied.
How Contact Center Experiences Impact the Omnichannel Customer Journey
January 23; Verint Experience Management Webinar
Verint’s Carmit DiAndrea, vp, analytics go-to-market, and Karly Szczepkowski, research analyst, will present “How Contact Center Experiences Impact the Omnichannel Customer Journey” at 1 p.m. ET. What role do contact centers play in customer experience? A big one. These speakers will dive into the latest Verint Experience Index (VXI), which found that great call center experiences boost brand recommendations by as much as 163%. With decades of combined experience in contact centers and customer experience, DiAndrea and Szczepkowski will discuss how companies can act on this data for high-impact business results.
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