3 minute read
By Susanne Pitts
Posted in Customer Engagement
The Rising Tide of Data Privacy Regulations Webinar Series
June 20: Three Simple Ways to Help You Stay Afloat
June 27: Tackling New Challenges
July 16: Putting it Together -- Turning Data Privacy Compliance from Pain to Gain (more to come next month)
Three Simple Ways to Help You Stay Afloat
June 20; Webinar #1 in the series
As organizations navigate the increasingly complex regulatory space around personal data (PII) privacy and protection, this webinar series will help to chart a course around some of the challenges with archiving, reporting and securing personal data in line with upcoming data privacy regulations.
Verint's Siobhan Miller, vice president, portfolio market strategy, and Verint's Iain Daws, director, content marketing, will present a three-part webinar series which kicks off on June 20 at 2 p.m. ET with "Three Simple Ways to Help You Stay Afloat." Data privacy laws are becoming increasingly common. While governments are moving to secure and assert privacy rights and implement data protection regulations, customers are increasingly demanding more efficient service tailored to individual needs. Attendees of this 30-minute webinar will learn about the nature of common data privacy requirements, and the importance of a sound data-protection strategy. Three steps that can help businesses tackle these measures will be highlighted:
AI World Government
June 24-26; Washington DC
Verint's Ian Beaver, PhD, lead research engineer, Intelligent Self Service, will present "Applying Conversational Data to Public Sector Applications" on the 24th at 2:15 p.m. ET. AI World Government provides a comprehensive three-day forum to educate and inform public sector agencies on the strategic and tactical benefits of deploying AI and cognitive technologies. Specifically the challenges, solutions, and opportunities that lie in the agency mission will be addressed -- as well as how agencies can prepare to deploy intelligent automation to address their goals.
In this talk, benefits of conversational self-service for several government agencies over the last 13 years will be highlighted, as well as the positive effect that anonymous communication with autonomous agents can have on users. Through conversational self-service options, users can find answers to sensitive questions -- without fear of judgment -- and agencies can collect more holistic feedback on what users really want to know from them.
IQPC Customer Contact Week
June 24-28; Las Vegas, Nevada
Verint's Nancy Porte, vice president, global customer experience, and Verizon's Greg McConney, associate director of advanced analytics, will present "Customer Engagement Insights: Transitioning from Reporting to Action" at 11:25 a.m. PT on the 26th. McConney leads an advanced analytics team focused on helping Verizon's contact centers take their customer experience to new heights. In this session, attendees will learn how Verizon uses speech analytics to shine a bright light on insights that used to be hidden deep in data silos. This has resulted in the business better determining its call drivers and understanding customer behaviors. Attendees will also learn how Verizon is transitioning beyond reporting into insights and action.
Tackling New Challenges
June 27; Webinar #2 in the series
The second in "The Rising Tide of Data Privacy Regulations" webinar series is "Tackling New Challenges." Verint's Siobhan Miller, vice president, portfolio market strategy, and Verint's Iain Daws, director, content marketing, will present this content at 2 p.m. ET. According to Gartner, "Multiple countries are implementing regulations inspired by the GDPR principles, a movement that is likely to continue into the foreseeable future." Attendees of this 30-minute webinar will learn about how many of these regulations are giving consumers the right to gain more control over and access to their personal data including:
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