3 minute read
By Susanne Pitts
Posted in Customer Engagement
Flex Scheduling and Micro Scheduling: A New Playbook for an Old Challenge
November 2-13; CRMXChange Virtual Conference
Verint’s Nick Mortimer, Senior Director, Global Product Strategy, will present the above content on November 2 at 2 p.m. ET. In today's climate, contact centers see value in retaining skilled, empathetic talent in order to meet customer needs and to realize greater efficiency by leveraging skillsets that span across multiple channels. Session attendees will learn more about tactics to meet the needs of the employee, the customer, and the enterprise.
Delivering Support, Resilience, Agility for the Hybrid Workforce
November 4; Online webinar
Verint’s Huw Jones, Solutions Consultant, is presenting this content with highly regarded business psychologist, Matt Flury, Founder, MD Durngate Consulting, at 10 a.m. GMT / 5 a.m. ET. Session attendees consider how to lead customer teams through the months ahead—whether it’s a need to transform with speed or agility, or simply trying to keep “heads above water” and maintain standards.
GTACC (Greater Toronto Area Contact Center)
November 5; Virtual Conference
Join this Technology Panel, “Rising Above with Technology,” and hear Verint customer Samantha Thompson, Quality and Workforce Management Specialist, MTD Products, at 10:40 a.m. ET share how Verint solutions have enabled MTD to quickly and seamlessly transition its workforce to work-from-home, while still providing an impactful customer experience.
Quality Live Session – The 20s: Rethinking your Quality Program in a Time of Dramatic Change
November 11; CRMXChange Virtual Conference
Join Verint’s Lisa Elbe, Solutions Sales, Verint Monet, for this online session at 2 pm. ET. A century after 1920 kicked off a decade of dramatic social and economic change, 2020 is following its lead. But this time, we have advanced technologies to better adapt to and overcome challenges. Attendees will learn how to use these technologies to transform the way we evaluate and improve employee engagement, even in a new remote-working environment.
Revolutionize Your Customer Service with AI-Infused Knowledge Management
November 12; Verint webinar
Join Verint speakers: Heather Richards, Vice President, Product Strategy and Go-To-Market, Knowledge Management, and Kelly Koelliker, Director, Content Marketing, at 1 p.m. ET for this content. Customer service expectations have risen dramatically—whether it’s on the phone or through digital channels. To provide the fast, accurate and personalized information across channels that customers demand, organizations need to harness the power of artificial intelligence.
Join us for this webinar to learn more about how Verint’s AI-infused Cloud Knowledge Management can positively impact the experience you deliver to your customers — fast. Knowledge Automation can address common challenges your remote workforce faces, such as agent training, remote knowledge access, compliance and customer satisfaction. On this webinar, attendees will learn how Verint can help:
Enabling ‘Knowledge as a Service’ on any Support Channel
November 16-19, KMWorld Connect 2020 Virtual Conference
Are skyrocketing customer expectations for personalized, real-time answers stretching your organization to the limit? Join Verint’s Heather Richards, Vice President, Product Strategy and Go-to-Market, Knowledge Management at 11:30-11:45 a.m. ET on the 19th to learn more about “knowledge-as-a-service,” through which knowledge can be embedded and triggered across almost any tool, interface, or interaction. Discover how Verint customers are using these capabilities to enhance self-service, empower their support organizations, and drive the best knowledge to the point of need.
Engage20 EMEA Customer Conference
November 24-26; Online Event
Join Verint’s annual customer conference that is dedicated to helping our customers across Europe, Middle East and Africa get the most out of their Verint solutions, hear from thought leaders, and network with peers. During these exciting three days you will hear from our solutions experts, thought leaders and discover how to simplify, modernise and automate customer and employee engagement. Please join us for what promises to be an engaging, insightful and productive three days. We’ll see you there!
Did you like this story?
Subscribe for more Customer Engagement insights