2 minute read
By Susanne Pitts
Posted in Customer Engagement
Engage on the Road: Asia Pacific
September 5 and 10; Bangkok, Thailand and Manilla, Philippines
Verint's Engage on the Road travels to Bangkok, Thailand on September 5 and Manilla, Philippines on September 10. Engage on the Road gathers colleagues, peers and partners for inspiration and collaboration and offers opportunities to help Asia Pacific customers make the most of their Verint customer engagement solutions. Attendees can learn from experts who will share their expertise, insights and perspectives on simplifying, modernizing and automating customer and employee engagement.
Insight to Action Series
September; Online webinars
This two-part series offers attendees the opportunity to learn how to measure the entire customer journey and make the most of CX investments. These upcoming or recorded webinars feature Verint ForeSee customers sharing their best practices for getting the most out of voice of the customer insights and attaining true customer centricity.
The 10 Steps to Building a KM Program that Works
Sept 12; CRMXchange Webinar
Verint's Kelly Koelliker, director of content marketing, will present this webinar at 1 p.m. ET. Companies have no shortage of information today. In fact, there is so much content scattered in various places that it can be nearly impossible to find what is needed, in the moment it's needed. The consensus is clear: organizations need knowledge management (KM) -- but how do they actually build a knowledge management program that is set up for success? Attendees of this webinar will learn:
Municipal Service Delivery Officials (MSDO) Annual Conference
September 16-18; Regina, Saskatchewan, Canada
This conference is recognized as the foremost learning event for municipal service delivery leaders in Canada. Verint's Mike Biros, vice president, local government, will present a Verint overview on the 17th at 9:05 a.m. local time, as well as participate in the Champion Sponsors Panel to discuss digital transformation with a focus on knowledge management, self-service and automation on the 18th at 9:05 a.m. local time.
September 17-19; Nashville, Tennessee
Verint customer Gary Haworth, Commerce Bank, will present "Making your WFM, Training, and QA Teams Your Company's Heroes" alongside Verint's Andressa Marlan, product strategy manager, on the 17th at 10:45 a.m. local time. Gary will describe his success at Commerce Bank by driving an organization of transparency and shared insights across the Quality, Workforce Management and Training teams -- and how they work together to deliver better employee engagement.
Top Reasons It's Time to Rethink Your Knowledge Management Strategy
September 24; Online Webinar
Verint's Kelly Koelliker, director, content marketing, Heather Richards, vp, KM product strategy and GTM, and Forrester Research's Kate Leggett, vice president and principal analyst, will present this webinar at 2 p.m. ET. Leggett will discuss changing industry trends -- and how emerging knowledge management capabilities can help organizations meet their customer service objectives. Attendees will learn the top reasons why it's time to rethink your knowledge management strategy, including:
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