1 minute read
By Susanne Pitts
Posted in Customer Engagement
In a new Forbes article, David A. Teich points out that the attention on technology and risk in financial institutions has traditionally been on transactions—which is sensible due to the large volume of transactions at risk from fraud, hacking and other issues. However—and not surprisingly—financial institutions face additional risks.
Organizations have been slowly increasing the use of artificial intelligence (AI) in other areas, and there are signs that AI is supporting a convergence of risk management tools in financial institutions. Teich spoke with Verint’s Matt Tengwall, General Manager of Verint Fraud & Security Solutions, to investigate how risk managers are now evaluating risk and AI to understand how to create a more holistic view of risk.
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