1 minute read
By Susanne Pitts
Posted in Customer Engagement
Whether your contact center is big or small, managing and engaging your workforce is a critical challenge—and opportunity.
And in today’s work-from-anywhere world, it is important to maintain optimal schedule adherence so agents are available and ready to assist customers.
Join us for our upcoming informational webinar on May 6 at 12 p.m. ET, “5 Ways to Tackle Schedule Adherence,” hosted by Verint and 8x8. In this webinar, Verint's Trudy Cannon, Director of Go-To-Market Strategy – Workforce Engagement, and 8x8’s Andressa Marlan, Sr. Product Marketing Manager – CcaaS, will break down the top 5 actionable ways your business can tackle and improve schedule adherence.
Having the right people in the right place at the right time has never been more important.
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