1 minute read
By Shannon Latta
Posted in Customer Engagement
New data from the Verint Experience Index: E-Gov report for January – June 2020 shows that when COVID-19 changed everything earlier this year, people looked to federal agencies for information and assistance.
One important proof point was our survey response rate, which increased dramatically over previous years, as citizens were eager to share opinions about their experiences.
How did agencies respond to increased demand while also coping with their own internal challenges brought on by the pandemic? Our report reveals where they excelled and where they still struggled.
Read the full blog and review the report.
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