1 minute read
By Gyorgy Gyarmati
Posted in Customer Engagement
2020 was no ordinary year—a year that impacted our personal lives and turned the global economy upside down.
From a business perspective, one of the major side effects of the pandemic crisis was a massive shift to work from anywhere, driving an exponential surge in communication and collaboration technology adoption.
It made Zoom fatigue not only a real phenomenon but also a signature symptom of the COVID era.
With distributed working now prevailing, it’s no surprise that—especially in regulated environments—senior management concerns around risk, governance and internal controls have come to the fore.
Firms must be prepared to manage new sources of risk in a hybrid working model: just 4% expect their firms to require traders to return to in-house trading desks every day after the pandemic. All of this as they cope with budget and resource constraints, accelerate their moves to digital and the cloud, and stay competitive in the market.
The importance of compliance in overall business strategy has trended upward in recent years. It has now further accelerated, moving the needle toward building a compliance culture and protecting a firm's reputation instead of purely safeguarding the organization against non-compliance fines and penalties.
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