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Our latest insights

Practicality Rules When Moving to the Cloud

By Paul Stockford, Chief Analyst, Saddletree Research
On Wed, Aug 21, 2019
0
Putting Customers on the Podium: 3 Tips for Successful Customer Advocacy Programs

By Nancy Porte
On Mon, Aug 19, 2019
1
The Best in Digital: New DXI Ranks Top Insurance Providers and Popular Sites

By Susanne Pitts
On Fri, Aug 16, 2019
0
RPA Center of Excellence: Who are the Actors?

By Mary Lou Joseph
On Wed, Aug 14, 2019
0
Customer Experience: Five Pillars to Reach a Sustainable Competitive Advantage

By Susanne Pitts
On Mon, Aug 12, 2019
0
Cloud Solutions Enhance Customer Engagement for Global Financial Services Company Using Verint and Amazon Connect

By Avanti Joglekar
On Thu, Aug 08, 2019
0
Do You Know the Whole Story of Your Back-Office Operations?

By Nicole Nevulis
On Tue, Aug 06, 2019
0
Verint and Key Customers Win Contact Center Excellence Awards

By Susanne Pitts
On Mon, Aug 05, 2019
0
Verint Speakers: How Consumer Demands Drive the Need for AI and Automation and Reducing Effort in the Customer Experience

By Susanne Pitts
On Thu, Aug 01, 2019
0
Tyler Technologies Simplifies, Automates and Modernizes Customer Engagement

By Rob Lamoureux
On Wed, Jul 31, 2019
0
How to Scale RPA Beyond a Pilot

By Mary Lou Joseph
On Mon, Jul 29, 2019
0
The Five New Building Blocks of Customer Experience Success

By Susanne Pitts
On Wed, Jul 24, 2019
0