Verint Connect

To subscribe to this blog and receive notifications when new articles are posted, click the notifications button below.

Grid

List

10 New & Useful Future Customer Engagement Stats

By Verint Connect Member
On Thu, Mar 22, 2018
I love to see new stats and research about the future of customer engagement. If it’s research-backed and numbers-driven, then count me in! These provocative trends are what drive a lot of our thinking here at Verint, as we’re eager to learn if the…

0
Verint Launches New Intelligent Customer Self-Service Capabilities

By Lauren Dempsey
On Wed, Mar 21, 2018
Last week Verint announced new customer self-service capabilities, including intelligent virtual assistants (IVAs) and enterprise chatbots powered by an open, modular Artificial Intelligence (AI) engine. The new capabilities enable Verint to deliver…

0
Verint Engage18: Holding True to the “Shake Hands” Tradition

By Larrita Browning
On Tue, Mar 20, 2018
Engage 18: On The Inside Shaking hands might be one of the universal acts of the human experience that, for some, appears to have faded off into “things old folks” did back in the day. The tradition of shaking hands has roots that date back to the…

0
Communities Get Results—You Can’t Escape the Facts!

By Verint Connect Member
On Mon, Mar 19, 2018
I recently participated in an escape room team-building exercise with several of my peers and executive sales leaders. For those not familiar with Escape Room, it is a physical adventure game in which players work to solve a series of puzzles and riddles…

0
Developing Customers for Life—And the Offerings to Make It Happen

By Verint Connect Member
On Wed, Mar 14, 2018
Many of you have heard me say before in blogs, articles and at events that Verint has an unwavering commitment to developing customers for life. And we’re not letting up in 2018—we’re full speed into the year and more committed than ever. Our latest…

0
4 Ways the Verint Engage18 Conference Sessions Will Be Like Your Perfect Restaurant

By Larrita Browning
On Tue, Mar 13, 2018
Engage18: On The Inside The perfect restaurant . Most of us have that one restaurant that we love. That one restaurant that has become our go-to. We may have labeled it as such based on the range of food selections that it has, the quality of service…

0
Automation in Bank Surveillance and Fraud

By Matt Tengwall
On Tue, Mar 13, 2018
Although we're seeing an increase in its use and function, the term automation is not an entirely new concept. It is an evolving process that adapts as technology develops; it started with data and application integration, moved to rules-based process…

0
Aberdeen Study: Use RPA Throughout Your Business to Unlock Hidden Opportunities

By Verint Connect Member
On Mon, Mar 12, 2018
In our The Road to Success: How to Become a “Best-in-Class Back-Office” Organization study, we found that one of the unique characteristics of today’s leading back-office organizations is their adoption of robotic process automation (RPA) technology.

0
Navy Federal Credit Union Offers Exceptional Customer Service to Customers Who Served

By Rob Lamoureux
On Fri, Mar 09, 2018
Providing one-stop financial services to current and former members of the military and the Department of Defense and their families, Navy Federal Credit Union is the world's largest credit union with more than 7.5 million members, $90 billion in assets…

0
Six Ways to Achieve Regulatory Compliance

By Lori Peterson - Vice President of Financial Compliance and Business Development
On Thu, Mar 08, 2018
As the world grows more complex, compliance regulations have made recording more important than ever. However, recording today involves far more than capturing calls—we must also include IM, video, desktop screens, app/screen sharing, white boarding…

0
Key Takeaways: Verint Atlanta CIO Automation and AI Roundtable

By Susanne Pitts
On Wed, Mar 07, 2018
Verint’s John Goodson, SVP & GM, Products, Customer Engagement Solutions, hosted an invitation-only CIO/Executive Roundtable and Dinner on the topic of Robotics and Artificial Intelligence (AI) on February 21 in Atlanta’s Perimeter area. Executives…

0
Verint Speakers: Automation + Workforce Engagement = Competitive Edge

By Susanne Pitts
On Tue, Mar 06, 2018
Strata Data Conference “Your Enterprise AI is Only as Good as Your Data” March 6; San Jose, California Joe Dumoulin, CTIO at Verint Next IT, will present “Your Enterprise AI is Only as Good as Your Data” at 3:30 p.m. PT. Attendees will learn about…

0
Putting the Back Office Front and Center in Your CX Program

By Verint Connect Member
On Thu, Mar 01, 2018
In my new blog for Customer Think , I discuss how the impact of the back office should not be underestimated when discussing the customer experience.

0
Are Your Omnichannel Experiences Driving the Results You Want?

By Susanne Pitts
On Fri, Feb 23, 2018
Well, are they? We all probably understand that in today’s highly competitive and personalized marketplace, customers want to engage with you on their terms—whenever and however they want. However, one omnichannel size does not fit all.

0
Head to the Big D May 14-17 for the Verint Engage Customer Conference

By Laurie Wickham
On Wed, Feb 21, 2018
Inspiration. Professional growth. Networking. There’s a single event that can help you with all of these—and help you better leverage your Verint solutions, to boot. It’s the Verint Engage global customer conference, and registration is underway for…

0
Executive Perspectives on Automation Innovation

By Verint Connect Member
On Wed, Feb 21, 2018
A reminder that the Verint Systems Engage global customer conference takes place May 14 - 17, 2018 in Dallas, Texas—an interactive event designed to help customers and partners engage with industry peers and make the most of Verint solutions. Did you…

0
Three Simple Ways to Show Your Customers Some Love

By Verint Connect Member
On Fri, Feb 16, 2018
This week as we celebrate Valentine’s Day, it’s a good time to remember the role that emotion plays in customer service. Have you thought about that before? If you haven’t, consider how your positive feelings about a brand partly arise from the good…

2
We’re at a Customer Engagement Tipping Point. Here’s What’s Next.

By Susanne Pitts
On Wed, Feb 14, 2018
The world is full of old and new—few of us go through day-to-day life the same way we did ten years ago. However, some things—like traffic!—remain essentially the same. Engaging customers is no different. The old and the new have been coexisting for…

0
Are You Proactively Addressing Security Weaknesses Before Intruders Do?

By Matt Tengwall
On Fri, Feb 09, 2018
Reacting after the fact to an unforeseen security event used to be the only option for bank officials. But now, as financial organizations are facing a new risk paradigm that encompasses both cyber and physical threats, the level of intelligence needed…

0
Webinars: How More Automation = Better Quality, More Engaged Employees

By Jenni Palocsik
On Thu, Feb 08, 2018
Maybe you haven’t thought about this yet, but are you aware that contact centers are now using automation to modernize quality management? Automated Quality Management automates scoring of up to 100 percent of agent calls, ensuring modern, employee…

0
Verint Executive to Host CIO Roundtable on Robotics and AI

By Susanne Pitts
On Wed, Feb 07, 2018
AI is a reality today because recent advances in AI technology have made machines more intelligent. By itself, AI technology doesn’t provide much value. However, when incorporated into an organization’s customer engagement strategy and overall business…

0
Verint Speakers: Marketing Should Evolve as Customer Preferences Do

By Susanne Pitts
On Fri, Feb 02, 2018
MarTech Magnified: Evolve Your Marketing with Changing MarTech February 2; Tysons Corner, Virginia Verint’s Nancy Porte, vice president, global customer experience, will be part of a panel presenting “Customer Experience, Customer Success, Customer…

0
Modernizing the Enterprise with Back Office Automation

By Verint Connect Member
On Thu, Feb 01, 2018
In my last post on automation and AI , I discussed how conversational AI-powered intelligent virtual assistants (IVAs) are generating a large amount of interest in the customer engagement industry. That post continues a theme that we see in the media…

0
Strengthen Your CX Program With Online Communities: 3 Ways

By Verint Connect Member
On Tue, Jan 30, 2018
Never underestimate your customers’ ability to support each other and your CX program. As companies and customer experience (CX) professionals evolve digitally, many have already taken the plunge into public social networks, such as Facebook, Twitter…

0
How CX Delivers Business Value

By Verint Connect Member
On Thu, Jan 25, 2018
In today’s ultra-competitive market, Customer Experience (CX) is a strategic imperative that is helping market leaders aggressively grow their business through new customer acquisition and existing customer retention. However, even market leaders need…

0

Our latest insights