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  • Viewing a Customer Feedback Survey in Quality Monitoring

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    Are you using Verint Quality Monitoring as part of your Verint Workforce Optimization solution? If so, did you know that if Customer Feedback is set up to be integrated with Quality Monitoring, a survey can be imported and viewed within Quality Monitoring…

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  • Framing the House of Customer Engagement Optimization

    By  Verint Connect Member

    Have you ever remodeled a home where you wanted to remove a wall, only to be told by the contractor that it was a “load-bearing” wall? That bit of news can sometimes blow a budget, but it’s reassuring to know that the home has structural integrity and…

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  • Voice of the Customer Evolution

    By  Verint Connect Member

    Enriching customer interactions, optimizing the workforce and improving enterprise processes are primary goals for many organizations today as part of a comprehensive customer engagement optimization strategy. I recently met with a Verint customer, one…

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  • Top Challenges Shared by Retail Banking Execs

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    During the BAI Retail Delivery conference in Chicago last month, I had the opportunity to sit down with several retail banking executives and hear about their branch transformation initiatives—as well as some of the challenges they are tackling. Although…

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  • Mission: CX

    By  Verint Connect Member

    Customer experience professionals are a unique breed. Most days probably feel more like being an IMF secret agent from Mission: Impossible than a CX leader. It can be overwhelming, but you’re a pro and are passionate about your customers. So we know…

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  • Verint Tech Tip: Capturing ATM Transactions Using an SR Device

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    One of the biggest advantages of Verint’s EdgeVR is the ability to capture ATM transaction data and marry it to corresponding video. Setting up this capability in an EdgeVR is a quick and easy three-step process. First, you need to be able to see the…

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  • Verint Speakers Featured in December

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    Today Verint announced its participation in December conferences and webinars: The Customer Journey Made Simple December 4; Webinar with DMG Consulting Verint’s Alain Stephan, global vice president, customer analytics, and DMG Consulting’s Donna…

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  • The Customer Journey Made Simple

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    Would you like to know how to reliably determine what customers really want from the businesses they engage with? Then plan to attend a free webinar on Thursday, December 4 at 1 p.m. ET called “The Customer Journey Made Simple” with Donna Fluss, a highly…

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  • More Holiday Shoppers Require Stronger Security

    By  Verint Connect Member

    The holiday shopping season is upon us. Increased crowds of shoppers present unique security challenges for retailers of every size. With the chaos of Black Friday right around the corner, stores are bracing themselves for an up-tick in internal and external…

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  • Where Do You Work?

    By  Verint Connect Member

    Shakespeare once suggested that the labels we give things don’t really matter. While it is futile to word-duel with the Bard, I suggest he may be wrong. The words and the labels we give things matter. For example, take the name of a common workplace…

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  • A Thousand Customer Journeys Start With One Phone Call

    By  Verint Connect Member

    I love to read—I’m voracious. From the sides of the morning cereal box, to magazines, to books, to blogs, to tweets, and back again—I’m reading. If I have more than 30 seconds between tasks, you’ll find me head-down reading on my iPhone. No shock, then…

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  • Tech Tip: Redirecting to Another Web Page Upon Survey Submission

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    Did you know that you can use Verint Enterprise Feedback Management (Version 7.1 and higher) to route participants to a website after submitting a survey? You can easily redirect to a company web site or another survey by following the simple steps below…

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  • Omnichannel, Banking and Trying to Make Sense of It All

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    As technology and customer preferences have changed, banks have expanded their operating models and added services that helped enable their customers to interact with them in new ways. Automatic teller machines (ATMs) provided another way for customers…

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  • Leading Financial Services Firm Improves Employee Engagement with BO WFO

    By 

    Back in 2008, a major North American financial services firm was experiencing a lot of unplanned overtime, which led to high turnover, which led to more unplanned overtime. The market was going all sorts of ways they couldn’t predict, and they found themselves…

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  • How Retailers Can Experience Happy Holidays

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    Believe it or not, it’s almost Thanksgiving. What this means for retailers is it’s almost time for an onslaught of customers with big expectations and little time (and patience). How can retailers help ensure that customers have the positive experiences…

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  • November Offers Verint Speakers Worldwide

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    Today Verint announced its participation in a variety of global November conferences and webinars: Customer Interaction Analytics Is the “New Black” November 5; Webcast Verint’s Daniel Ziv, vice president, voice of customer analytics, and Firstsource…

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  • Raising the Integrity Bar in Trading Compliance: Verint and Truphone

    By  Verint Connect Member

    It is becoming increasingly clear that the need to deter bad behaviour on the trading floor is intensifying. In an October 27 online Reuters article , the Deputy Governor of the Bank of England stated that financial market scandals are not limited to…

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  • Verint Wins IBM Big Data & Analytics App Throwdown

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    IBM chose Verint as the winner of the IBM Big Data & Analytics App Throwdown at IBM Insight 2014 this week! Verint was recognized for our cloud-based solution for capturing engagement analytics which provides insights for our customers to view and improve…

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  • Empowering Your Employees: A Recipe for Success

    By  Verint Connect Member

    Some things are just meant to go together—like peanut butter and jelly, a toothbrush and toothpaste, or a hammer and nail. The same is true for customer and employee engagement. Before you can truly focus on optimizing customer engagement or improving…

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  • Customer Interaction Analytics Is the "New Black"

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    Are you looking for ways to glean important insights from your customers—then make business-impacting decisions from them? Then plan to attend a free one-hour webinar on Wednesday, November 5 at 11 a.m. ET called “Customer Interaction Analytics Is the…

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  • Four Steps to Increased Employee Engagement

    By 

    Research has shown that companies with highly engaged employees perform better financially and have higher customer satisfaction. Yet many organizations fail to provide employees with the four key elements for meaningful engagement: 1. Clear goals that…

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  • Have You Asked Your Customers About the Branch?

    By 

    Figuring out how to deliver the “branch of the future” can be a daunting task in an ever-changing marketplace. Do you know what your customers want, need or expect now? Have you asked them? And if you have, what changes are you thinking of making based…

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  • It’s Almost 2015. Do You Know Where Your Customers Are?

    By  Verint Connect Member

    The leaves are falling, it’s getting colder and the Halloween decorations are everywhere. If you’re like many of us, it’s also the time of the year that we begin to panic and say “How is it almost November? What happened to summer?” At home, we’re trying…

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  • Raising the Bar on Customer Engagement

    By  Verint Connect Member

    More and more organizations today are developing strategies to put in place with the goal of exceeding customer needs and expectations. This week Verint took part in a Frost and Sullivan Executive MindExchange conference focused on customer contact and…

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  • Fraud: Anticipate, Analyze and Act

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    As the world grows more complicated—and fraudsters more sophisticated—by the day, organizations find themselves needing to anticipate, analyze and act on important information more quickly than ever. Recently Nancy Treaster, SVP and GM of Verint’s Enterprise…

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