What happens when WFM schedules are not aligned with payroll?

Your existing WFM payroll integration may be sending incorrect data to payroll.  Incorrect payroll means incorrect paychecks.  In fact, studies show that 8% of American workers are overpaid and not reporting it, and 50% of employees will begin searching for a new job after experiences just 2 issues with their paycheck. 

To fix this problem in most call centers, WFM analysts are spending hours of time in the Verint Forecasting and Scheduling Calendar screen matching the actual worked hours to the scheduled, hopefully before your payroll integration sends the data to payroll.  The delta, what is published versus reality, is a tedious process requiring hours of work to make the schedules “right” for payroll integrations. 

What is it?

EliteSync is an automation tool that synchronizes the actual worked hours with the scheduled, updates the data in Verint WFM and allows for a smooth integration to payroll.

What’s required to implement it?

EliteSync is installed as an automation add-on to your existing Verint WFM solution. 

What are the benefits of EliteSync for WFM?

Manage – understand employee conditions that differ from reality of the employee’s schedule.

Automate – delivery exceptions and deliver them through your existing WFM integration to payroll.

Improve – accuracy of your contact center payroll and the efficiency of your WFM team.

Want to know more? Watch EliteSync for WFM by Group Elite on our Marketplace Showcase Webinar series here: