Release News

Engagement Management 15.3 2020R2 HFR3 is now available for download. To obtain the HFR, access the download link here  To view the Release Notes which contain a list of all fixes and enhancements made to Engagement Mana...

We are pleased to announce the general availability (GA) of Engagement Management 15.3 Update 2020R3. This release delivers key improvements which impact security, configuration, behaviour and general usage. Highlights below:   Abilit...

Engagement Management 15.3 FP8 HFR5 is now available for download. To obtain the HFR, access the download link here. To view the Release Notes which contain a list of all fixes and enhancements made to Engagement Management in thi...

Engagement Management 15.3 2020R2 HFR2 is now available for download. To obtain the HFR, access the download link here  To view the Release Notes which contain a list of all fixes and enhancements made to Engagement Mana...

Engagement Management 15.3 FP7 HFR6 is now available for download. To obtain the HFR, access the download link here. To view the Release Notes which contain a list of all fixes and enhancements made to Engagement Management in thi...

Engagement Management 15.3 2020R2 HFR1 is now available for download. To obtain the HFR, access the download link here  To view the Release Notes which contain a list of all fixes and enhancements made to Engagement Managemen...

Engagement Management 15.3 FP8 HFR4 is now available for download. To obtain the HFR, access the download link here. To view the Release Notes which contain a list of all fixes and enhancements made to Engagement Management in thi...

We are pleased to announce the general availability (GA) of Engagement Management 15.3 Update 2020R2. In line with other Verint CES products, the release terminology has changed from using Feature Pack to use Update, and the version number ...

Engagement Management 15.3 FP5 HFR10 is now available for download. To obtain the HFR, access the download link here To view the Release Notes which contain a list of all fixes and enhancements made to Engagement Management in thi...

Engagement Management 15.3 FP8 HFR3 is now available for download. To obtain the HFR, access the download link here  To view the Release Notes which contain a list of all fixes and enhancements made to Engagement Management i...

Engagement Management 15.3 FP8 HFR2 is now available for download. To obtain the HFR, access the download link using Internet Explorer - there is a known issue with other browsers which we are working to resolve To view the Releas...

Engagement Management 14R1 SP4 HFR 29 is now available for download. To obtain the HFR use Internet Explorer to access the download link here - there is a known issue with other browsers which we are working to resolve The Releas...

Engagement Management 15.3 FP7 HFR 5 is now available for download. To obtain the HFR use Internet Explorer to access the download link here - there is a known issue with other browsers which we are working to resolve To view the Rele...

Engagement Management 15.3 FP8 HFR1 is now available for download. To obtain the HFR use Internet Explorer to access the download link here - there is a known issue with other browsers which we are working to resolve To view the R...

Engagement Management 15.3 FP8 Product Information contains the latest Deprecation Guide. This lists all of the currently deprecated and removed features. It includes a description, rationale and timeline for each deprecation or removal. The use...

We are pleased to announce the general availability (GA) of Engagement Management 15.3 FP8. This release delivers key improvements which impact security, configuration, behavior and general usage. Highlights below: Agent Desktop Embedded M...

Engagement Management 15.3 FP5 HFR 9 is now available for download. To obtain the HFR use Internet Explorer to access the download link here - there is a known issue with other browsers which we are working to resolve To view the...

Engagement Management 15.3 FP7 HFR3 is now available for download. To obtain the HFR use Internet Explorer to access the download link here - there is a known issue with other browsers which we are working to resolve To view the Releas...

Engagement Management 15.3 FP7 HFR2 is now available for download. To obtain the HFR, access the download link using Internet Explorer - there is a known issue with other browsers which we are working to resolve To view the Release Notes&nb...

Engagement Management 15.3 FP7 HFR1 is now available for download. To obtain the HFR, access the following download link. To view the Release Notes which contain a list of all fixes and enhancements made to Engagement Management i...

Engagement Management 15.3 FP6 HFR2 is now available for download. To obtain the HFR access the following download link. To view the Release Notes which contain a list of all fixes and enhancements made to Engagement Manage...

Engagement Management 15.3 FP3 HFR 15 is now available for download. To obtain the HFR access the following download link To view the Release Notes which contain a list of all fixes and enhancements made to Engagement Management ...

We are pleased to announce the general availability of Engagement Management 15.3 FP7. This release delivers key improvements which impact security, configuration, behavior and general usage. Highlights below: New Interaction Notification API A...

Engagement Management 15.3 FP5 HFR 8 is now available for download. To obtain the HFR access the following download link To view the Release Notes which contain a list of all fixes and enhancements made to Engagement Managem...

Engagement Management 15.3 FP6 HFR 1 is now available for download. To obtain the HFR access the following download link To view the Release Notes which contain a list of all fixes and enhancements made to Engagement Management i...