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  • 14R1 SP4
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  • Engagement Management 15.3 FP3 HFR18 Released

    Milne, Jessica
    Milne, Jessica
    Engagement Management 15.3 FP3 HFR 18 is available for download. To obtain the HFR, access the download link here  To view the Release Notes, which contain a list of all fixes and enhancements made to Engagement Managem...
    • 12 Jan 2021
  • Engagement Management 15.3 FP3 HFR 17 Released

    Milne, Jessica
    Milne, Jessica
    Engagement Management 15.3 FP3 HFR 17 is available for download. To obtain the HFR, access the download link here  To view the Release Notes, which contain a list of all fixes and enhancements made to Engagement Managem...
    • 11 Jan 2021
  • Engagement Management 15.3 FP3 HFR 16 Released

    Milne, Jessica
    Milne, Jessica
    Engagement Management 15.3 FP3 HFR 16 is available for download. To obtain the HFR, access the download link here  To view the Release Notes, which contain a list of all fixes and enhancements made to Engagement Managem...
    • 11 Jan 2021
  • Engagement Management 15.3 2020R2 HFR4 Released

    Garvin, Christopher
    Garvin, Christopher
    Engagement Management 15.3 2020R2 HFR4 is now available for download. To obtain the HFR, access the download link here  To view the Release Notes which contain a list of all fixes and enhancements made to Engagement Mana...
    • 21 Dec 2020
  • Engagement Management 15.1 FP3 HFR 12 Released

    Milne, Jessica
    Milne, Jessica
    Engagement Management 15.1 FP3 HFR 12  is now available for download. To obtain the HFR, access the download link here  The Release Notes, which contain a list of all fixes and enhancements made to Engagement Management...
    • 7 Dec 2020
  • Engagement Management 2020R3 HFR 2 Released

    Milne, Jessica
    Milne, Jessica
    Engagement Management 15.3 2020R3 HFR2 is now available for download. To obtain the HFR, access the download link here  To view the Release Notes which contain a list of all fixes and enhancements made to Engagement Mana...
    • 1 Dec 2020
  • Engagement Management 15.3 FP5 HFR 11 Released

    Milne, Jessica
    Milne, Jessica
    Engagement Management 15.3 FP5 HFR11 is now available for download. To obtain the HFR, access the download link here To view the Release Notes which contain a list of all fixes and enhancements made to Engagement Management in thi...
    • 23 Nov 2020
  • Engagement Management 2020R2 HFR3 Released

    Milne, Jessica
    Milne, Jessica
    Engagement Management 15.3 2020R2 HFR3 is now available for download. To obtain the HFR, access the download link here  To view the Release Notes which contain a list of all fixes and enhancements made to Engagement Mana...
    • 13 Oct 2020
  • Engagement Management 15.3 Update 2020R3 Released

    Garvin, Christopher
    Garvin, Christopher
    We are pleased to announce the general availability (GA) of Engagement Management 15.3 Update 2020R3. This release delivers key improvements which impact security, configuration, behaviour and general usage. Highlights below:   Abilit...
    • 8 Oct 2020
  • Engagement Management 15.3 FP8 HFR5 Released

    Milne, Jessica
    Milne, Jessica
    Engagement Management 15.3 FP8 HFR5 is now available for download. To obtain the HFR, access the download link here. To view the Release Notes which contain a list of all fixes and enhancements made to Engagement Management in thi...
    • 25 Aug 2020
  • Engagement Management 2020R2 HFR2 Released

    Milne, Jessica
    Milne, Jessica
    Engagement Management 15.3 2020R2 HFR2 is now available for download. To obtain the HFR, access the download link here  To view the Release Notes which contain a list of all fixes and enhancements made to Engagement Mana...
    • 11 Aug 2020
  • Engagement Management 15.3 FP7 HFR6 Released

    Milne, Jessica
    Milne, Jessica
    Engagement Management 15.3 FP7 HFR6 is now available for download. To obtain the HFR, access the download link here. To view the Release Notes which contain a list of all fixes and enhancements made to Engagement Management in thi...
    • 31 Jul 2020
  • Engagement Management 15.3 2020R2 HFR1 Released

    Milne, Jessica
    Milne, Jessica
    Engagement Management 15.3 2020R2 HFR1 is now available for download. To obtain the HFR, access the download link here  To view the Release Notes which contain a list of all fixes and enhancements made to Engagement Managemen...
    • 20 Jul 2020
  • Engagement Management 15.3 FP8 HFR 4 Released

    Milne, Jessica
    Milne, Jessica
    Engagement Management 15.3 FP8 HFR4 is now available for download. To obtain the HFR, access the download link here. To view the Release Notes which contain a list of all fixes and enhancements made to Engagement Management in thi...
    • 9 Jul 2020
  • Engagement Management 15.3 Update 2020R2 Released

    Milne, Jessica
    Milne, Jessica
    We are pleased to announce the general availability (GA) of Engagement Management 15.3 Update 2020R2. In line with other Verint CES products, the release terminology has changed from using Feature Pack to use Update, and the version number ...
    • 8 Jun 2020
  • Engagement Management 15.3 FP5 HFR 10 Released

    Milne, Jessica
    Milne, Jessica
    Engagement Management 15.3 FP5 HFR10 is now available for download. To obtain the HFR, access the download link here To view the Release Notes which contain a list of all fixes and enhancements made to Engagement Management in thi...
    • 5 Jun 2020
  • Engagement Management 15.3 FP8 HFR 3 Released

    Milne, Jessica
    Milne, Jessica
    Engagement Management 15.3 FP8 HFR3 is now available for download. To obtain the HFR, access the download link here  To view the Release Notes which contain a list of all fixes and enhancements made to Engagement Management i...
    • 1 Jun 2020
  • Engagement Management 15.3 FP8 HFR 2 Released

    Milne, Jessica
    Milne, Jessica
    Engagement Management 15.3 FP8 HFR2 is now available for download. To obtain the HFR, access the download link using Internet Explorer - there is a known issue with other browsers which we are working to resolve To view the Releas...
    • 20 Apr 2020
  • Engagement Management 14R1 SP4 HFR29 Released

    Milne, Jessica
    Milne, Jessica
    Engagement Management 14R1 SP4 HFR 29 is now available for download. To obtain the HFR use Internet Explorer to access the download link here - there is a known issue with other browsers which we are working to resolve The Releas...
    • 20 Apr 2020
  • Engagement Management 15.3 FP7 HFR 5 Released

    Milne, Jessica
    Milne, Jessica
    Engagement Management 15.3 FP7 HFR 5 is now available for download. To obtain the HFR use Internet Explorer to access the download link here - there is a known issue with other browsers which we are working to resolve To view the Rele...
    • 20 Apr 2020
  • Engagement Management 15.3 FP8 HFR 1 Released

    Milne, Jessica
    Milne, Jessica
    Engagement Management 15.3 FP8 HFR1 is now available for download. To obtain the HFR use Internet Explorer to access the download link here - there is a known issue with other browsers which we are working to resolve To view the R...
    • 26 Mar 2020
  • Updates to Engagement Management Deprecated and Removed Features

    Doug Dennis
    Doug Dennis
    Engagement Management 15.3 FP8 Product Information contains the latest Deprecation Guide. This lists all of the currently deprecated and removed features. It includes a description, rationale and timeline for each deprecation or removal. The use...
    • 19 Feb 2020
  • Engagement Management 15.3 FP8 Released

    Milne, Jessica
    Milne, Jessica
    We are pleased to announce the general availability (GA) of Engagement Management 15.3 FP8. This release delivers key improvements which impact security, configuration, behavior and general usage. Highlights below: Agent Desktop Embedded M...
    • 13 Feb 2020
  • Engagement Management 15.3 FP5 HFR 9 Released

    Doug Dennis
    Doug Dennis
    Engagement Management 15.3 FP5 HFR 9 is now available for download. To obtain the HFR use Internet Explorer to access the download link here - there is a known issue with other browsers which we are working to resolve To view the...
    • 15 Jan 2020
  • Engagement Management 15.3 FP7 HFR 3 Released

    Doug Dennis
    Doug Dennis
    Engagement Management 15.3 FP7 HFR3 is now available for download. To obtain the HFR use Internet Explorer to access the download link here - there is a known issue with other browsers which we are working to resolve To view the Releas...
    • 13 Jan 2020
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