Engagement Management 15.3 2020R2 HFR1 is now available for download.

This HFR contains updates to Knowledge Reporting, Live Chat Attachments, Messaging Channel, and Email Channel features. To view more details and links to the relevant documentation, please refer to:

https://verintconnect.com/Authoring/EIS/Technical/Assets/151%20Documents/15.3%202020R2/release-pack/Content/Hot_Fix_Rollup_Functionality_Changes.htm

To view documentation on installing HFRs see:

http://em-docs.verint.com/15_3/em-install-docs/Content/Installing_EM/Upgrading_EM.htm

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