We are pleased to announce the general availability (GA) of Engagement Management 15.3 Update 2020R2.
In line with other Verint CES products, the release terminology has changed from using Feature Pack to use Update, and the version number now contains the year and the number of the release within that year. The terminology used for HFR releases has not changed.
This release delivers key improvements which impact security, configuration, behaviour and general usage. Highlights below:
For more information on this release, refer to the Engagement Management 15.3 2020R2 Release Pack
To obtain the EM 15.3 2020R2 software, please raise a fulfilment helpdesk ticket.
If you want to be notified of HFR releases for this or other EM versions, please turn on notifications for the EM Release News feed on Verint Community.
Please contact email@example.com with any comments or feedback you may have.