Engagement Management 15.3 2021R1 HFR1 is now available for download.

This HFR includes updates to the Customer Service API, Smart Match attributes, the Agent Service API, and Knowledge Management. See https://em-docs.verint.com/15_3/em-release-pack/Content/Hot_Fix_Rollup_Functionality_Changes.htm for more details on these features. 

To view documentation on installing HFRs see:

http://em-docs.verint.com/15_3/em-install-docs/Content/Installing_EM/Upgrading_EM.htm

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