Engagement Management 15.3 FP7 HFR 5 is now available for download. To obtain the HFR use Internet Explorer to access the download link here - there is a known issue with other browsers which we are working to resolve To view the Rele...

Engagement Management 15.3 FP8 HFR1 is now available for download. To obtain the HFR use Internet Explorer to access the download link here - there is a known issue with other browsers which we are working to resolve To view the R...

Engagement Management 15.3 FP8 Product Information contains the latest Deprecation Guide. This lists all of the currently deprecated and removed features. It includes a description, rationale and timeline for each deprecation or removal. The use...

We are pleased to announce the general availability (GA) of Engagement Management 15.3 FP8. This release delivers key improvements which impact security, configuration, behavior and general usage. Highlights below: Agent Desktop Embedded M...

Engagement Management 15.3 FP5 HFR 9 is now available for download. To obtain the HFR use Internet Explorer to access the download link here - there is a known issue with other browsers which we are working to resolve To view the...

Engagement Management 15.3 FP7 HFR3 is now available for download. To obtain the HFR use Internet Explorer to access the download link here - there is a known issue with other browsers which we are working to resolve To view the Releas...

Engagement Management 15.3 FP7 HFR2 is now available for download. To obtain the HFR, access the download link using Internet Explorer - there is a known issue with other browsers which we are working to resolve To view the Release Notes&nb...

Engagement Management 15.3 FP7 HFR1 is now available for download. To obtain the HFR, access the following download link. To view the Release Notes which contain a list of all fixes and enhancements made to Engagement Management i...

Engagement Management 15.3 FP6 HFR2 is now available for download. To obtain the HFR access the following download link. To view the Release Notes which contain a list of all fixes and enhancements made to Engagement Manage...

Engagement Management 15.3 FP3 HFR 15 is now available for download. To obtain the HFR access the following download link To view the Release Notes which contain a list of all fixes and enhancements made to Engagement Management ...

We are pleased to announce the general availability of Engagement Management 15.3 FP7. This release delivers key improvements which impact security, configuration, behavior and general usage. Highlights below: New Interaction Notification API A...

Engagement Management 15.3 FP5 HFR 8 is now available for download. To obtain the HFR access the following download link To view the Release Notes which contain a list of all fixes and enhancements made to Engagement Managem...

Engagement Management 15.3 FP6 HFR 1 is now available for download. To obtain the HFR access the following download link To view the Release Notes which contain a list of all fixes and enhancements made to Engagement Management i...

Engagement Management 15.3 FP5 HFR 7 is now available for download. To obtain the HFR access the following download link To view the Release Notes which contain a list of all fixes and enhancements made to Engagement Manage...

Engagement Management 15.1 FP3 HFR 10 is now available for download. To obtain the HFR access the following download link To view the Release Notes which contain a list of all fixes and enhancements made to Engagement Management ...

Engagement Management 15.3 FP3 HFR 14 is now available for download. To obtain the HFR access the following download link To view the Release Notes which contain a list of all fixes and enhancements made to Engagement Management ...

Engagement Management 15.3 FP5 HFR 6 is now available for download. To obtain the HFR access the following download link To view the Release Notes which contain a list of all fixes and enhancements made to Engagement Management in th...

Engagement Management 15.3 FP3 HFR 13 is now available for download. To obtain the HFR access the following download link To view the Release Notes which contain a list of all fixes and enhancements made to Engagement Management ...

Engagement Management 15.3 FP6 is now available for download. This release delivers key improvements which impact security, configuration, behavior and general usage. Highlights below: New Adaptive Framework allows user to integrate external web app...

Engagement Management 15.3 FP5 HFR 4 is now available for download. To obtain the HFR please raise a Helpdesk ticket with Product Fulfilment or contact your account manager. To view the Release Notes which contain a list of all fixes and enhancement...

Engagement Management 15.3 FP5 HFR 5 is now available for download. To obtain the HFR please raise a Helpdesk ticket with Product Fulfilment or contact your account manager. To view the Release Notes which contain a list of all fixes and enhancement...

Engagement Management 15.3 FP3 HFR 12 is now available for download. To obtain the HFR please raise a Helpdesk ticket with Product Fulfilment or contact your account manager To view the Release Notes which contain a list of all fixes and e...

Engagement Management 15.3 FP5 HFR 3 is now available for download. To obtain the HFR please raise a Helpdesk ticket with Product Fulfilment or contact your account manager. To view the Release Notes which contain a list of all fixes and enhancement...

Engagement Management 15.3 FP3 HFR 11 is now available for download. To obtain the HFR please raise a Helpdesk ticket with Product Fulfilment or contact your account manager To view the Release Notes which contain a list of all fixes and e...

Engagement Management 15.3 FP5 HFR 2 is now available for download. To obtain the HFR please raise a Helpdesk ticket with Product Fulfilment or contact your account manager To view the Release Notes which contain a list of all fixes and en...