Verint® Engagement Management™

Verint® Engagement Management™ is a unified platform for knowledge management, process management, case management, mail management, live chat, co-browse, social listening and analytics, and social community. It provides a holistic approach to customer service by combining knowledge, process, data, and channels into a unified application. It can give your organization strength and depth in its customer service capabilities and help you deliver an exceptional experience to customers on all channels across the globe